As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 220 Hutchison Rd, Rochester, New York, United States of America, 14620 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500193 Medicine SMH Gastrointestinal Work Shift: Range: UR URCD 204 H Compensation Range: $19.47 - $25.77 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support. SUPERVISION AND DIRECTION RECEIVED: Receives minimal direction from physician, mid-level providers, department head and/or administrative officer. Is responsible for independently planning, executing and evaluating own work. Schedule 8 AM-4:30 PM Responsibilities GENERAL PURPOSE: With minimal direction and considerable latitude for independent judgement, performs routine and non-routine duties requiring highly advanced secretarial skills and proficiency for the Department of Gastroenterology. Physician Support Specialist is responsible for considerable departmental administrative details and duties requiring extensive experience with policies, procedures, and practices of the University and the Department of Gastroenterology and Hepatology. RESPONSIBILITIES: Patient Scheduling Schedule procedure and office appointments for patients at multiple locations using electronic scheduling systems. Extensive use of electronic medical record system to correspond with attending physicians, midlevel providers, patients, internal customers, external provider┐s offices, and others regarding the status of patient requests for appointments. Accurately communicate to patients various preparation requirements for GI procedures and other appointments in writing, by telephone, and electronically. Effectively maintain clinic and procedure schedules of multiple providers; consistently monitoring them for opportunities to improve all provider┐s productivity and increase appointment availability and access for our patients. Administrative Support Disseminate correspondence to patients per direction from providers regarding results of procedures, tests and other information pertinent to patient┐s gastrointestinal health. Respond to provider┐s requests to alter their master schedules as requested. Assures schedules are accurate and changes are made in a timely manner. Some management and coordination of provider calendars related to attendance at conferences and conventions so as not to interfere with patient schedules. Process requests for medical information from provider┐s offices in a timely manner to ensure patient receives quality care. Assures all notifications are professional and timely. Obtain authorizations for office visits, procedures, radiology and other testing as required by insurance companies. Patient Call Triage Determine appropriate disposition of incoming patient phone calls, tasking appropriate provider, and scheduling follow up appointments as necessary. Communication with call center staff members providing them with appropriate direction on GI policies and procedures. Ensure phone calls are routed to correct pool or provider in a timely manner. Workqueue and inbasket management and oversight Work multiple workqueues daily and maintain appropriate levels of messages in eRecord inbaskets. Assist teammates with coverage of inbaskets during vacations, absences and lunch periods. Respond to urgent requests within assigned workqueues in a timely manner. Other duties as assigned. QUALIFICATIONS: Associate┐s degree, plus a minimum of two years medical secretary experience in a busy, multi-provider practice setting (preferably in Gastroenterology) preferred. Or equivalent combination of education and experience required. Strong interpersonal skills with attention to patient centered philosophy required. Demonstrated verbal and written communication proficiencies and ability to maintain confidentiality required. Experience with Microsoft Office and Electronic Health Record applications required. The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University┐s mission to Learn, Discover, Heal, Create ┐ and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. **EOE Minorities / Females / Protected Veterans / Disabled:** The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.