Description We are in search of a PIA P& C Service Associate (Tier II) to join our team in Rochester, New York. This role offers a long-term contract employment opportunity in the insurance industry. As a PIA P& C Service Associate (Tier II), you will be expected to provide advanced customer service and support, maintain detailed knowledge of our product suite, and handle client inquiries effectively. Responsibilities: • Provide superior customer service and support to both internal staff and external clients • Maintain comprehensive knowledge about the suite of insurance products offered by the company • Assist clients in using technical products by answering questions and resolving issues • Conduct research and analysis to resolve product and service issues • Manage and maintain professional relations with clients, insurance carriers, and internal teams to ensure client satisfaction • Utilize multiple software applications along with carrier and bureau websites to respond to all client inquiries • Keep abreast of all changes pertaining to various internal product offerings, regulatory changes, policy changes, and insurance industry developments • Respond to inbound calls and place outbound calls as necessary for the business unit • Record all internal and external communication accurately • Develop enhancements to existing processes and procedures and make necessary recommendations to management. Requirements • Proficiency in Customer Service and Client Relations • Experience in Reporting and Research Analysis • Familiarity with Insurance, specifically Property and Worker's Compensation Claim • Skill in Answering Inbound Calls and handling Inbound Outbound Calls • Knowledge of Procedures and Policy Enhancement • Experience with HRIS System and Paychex software • Ability to work within specified Business Unit • Familiarity with Employee Retirement Income Security Act (ERISA) • Experience in using Software Application and Websites for work processes • Knowledge of Bonds and Insurance Carrier • Ability to manage External Communication effectively • Training skills to guide others. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .