Job Description Summary

Promotes coffee consumption by educating customers; sells coffee and coffee grinding and brewing equipment, accessories, and supplies; prepares and serves a variety of coffee drinks, along with pastries and cookies.

Job Description

Key Job Functions

Welcomes and greets every customer as they enter the outletDetermine customer needs and appropriately suggest product with every customer to enhance service and meet sales goalsFollows Sonesta Service standards with every guest interactionPrepares PJ's Coffee Cafe beverages according to standards in F&B SOP ManualFollows store policy and procedures for operational flowFollows health, safety and sanitation guidelines for all productsItemizes and totals check for service or totals takeout transaction on cash register and accepts paymentFollows Hotel's cash handling procedures and cash register policiesStocks and replenishes merchandise and rotates stockPerforms cleaning tasks as assigned in daily opening and/or closing duties to maintain cleanliness standardsMaximize revenue and contribute to store sales goals by reducing waste and improving profitsObserves safety and security procedures; determines appropriate action beyond guidelinesReports potentially unsafe conditionsBuild solid relationship with your ColleaguesTreats colleagues with respect and dignityTreats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.Deliver Passionate & Engaging Service to our GuestsYou will be passionate and truly engaged in taking care of our guests,  recognizing individual guests and anticipating their unique needs in order to exceed their expectationsYou will consistently deliver our GUEST model:Greet or welcome everyone, warmly with a smileUse eye and ear contact and guest’s nameEstablish/anticipate needsSolve and own all requests/complaintsThank everyone

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

Track record of delivering exceptional guest or client experienceCommunication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.Strong communication skillsApproaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitmentsIs consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on timeFollows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate planAbility to apply common sense understanding to carry out simple one- or two-step instructionsAbility to deal with standardized situations with only occasional or no variables.Ability to operate in MICROS Food & Beverage Management Operating SystemMust be available to work various shifts including nights, week-ends and holidaysValid ServSafe Food Handler Certificate required

Education and/or Experience                                              

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds.

Additional Job Information/Anticipated

Pay Range

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.