Job Location: Rochester, NY Status: Part Time / Full Time Rate of Pay: $18 - $23/hr If Full Time, Full Benefits: Sick Time, Paid Time Off (PTO), Paid Holidays, Medical, Dental, Vision, 401(k) with Matching, etc. Operation Hours: Monday thru Friday; 7:00 am - 3:30 pm Position Summary: Perform tasks involving monitoring the Private Locating business, as well as, supporting dispatching operations, as needed. Essential Functions: The essential functions include, but are not limited to the following: + Locating (Private & One-Call) + Review the Request for Work/Quote form to make sure the information is accurate, and all the required paperwork is put together and in order. + Manage work request coming in from the OTM website/private locating email, and phone. + Assist Program Manager with sending quotes, scheduling jobs, paperwork and acquiring pertinent information needed for scheduling. + Manage the jobs & quotes in DigTix ticket system database. + Effective communication skills both with customers and Utility Locating Technicians. + Review work request tickets for each job to make sure the information is accurate before sending to invoice. + Process input and track status of service request via operating system, phone and/or email with clients. + Daily check in with Program Manager. + Review incoming correspondence(s) and materials in a timely and orderly manner. + Assist Program Manager in ordering and maintaining locating supplies and equipment. + Effective communication skills. + Ability to work independently and be a team player. + Time management, organization and attention to detail is critical to the position. + Other duties as assigned. + Dispatching + Knowledge of dispatching and basic steps for all DPV programs for back-up purposes, as needed. + Assist with answering incoming calls. + Perform other duties as assigned. Minimum Qualifications: + Ability to meet attendance schedule with dependability and consistency. + Ability to communicate well both verbally and in writing. + Ability to understand, follow and transmit written and oral instructions. + Ability to work independently and complete daily activities per work schedule. + Ability to organize and prioritize daily work. + Ability to multi-task. + Must be detail oriented and a critical thinker. + Represent the company in a professional manner through all interactions/contacts daily. + Interaction at team meetings. + Good computer skills (general typing, e-mail, web browsing, Excel, MS Word). + Ability to understand and communicate with others.