●Act as the primary contact for all customer-related issues, ensuring excellent service through efficient order processing and inter-departmental coordination. Schedule and plan technicians' routines, manage after-hours work, and document customer appointments and transactions. Maintain technician zones per KPIs and track scheduling performance metrics. Communicate updates to clients about services, manage service visit records, and liaise with technicians on outstanding issues. Update customer databases and troubleshoot service problems. Analyze data to identify performance gaps and enhance service delivery. Prioritize customer tasks, manage delays with client communication, and evaluate new business opportunities for revenue growth.

Requirements:

QUALIFICATIONS AND EXPERIENCE

Diploma in Social Sciences or equivalent  5 CXC passes including Mathematics & English At least 2 years experience in a similar role  Experience in planning and scheduling jobs