Takeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda-ism – Integrity, Fairness, Honesty, and Perseverance – and are united by our mission to strive towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine.

Here, everyone matters, and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people’s lives – including your own.

A subsidiary of Takeda, BioLife is an industry leader in operating high quality plasmapheresis centers throughout the United States. At BioLife Plasma Services, we excel at caring. Caring for the quality of our lifesaving services, caring for the donors who help make it happen, and caring for the communities we call home. Improving Lives. Improving life for everyone.

BioLife’s employment opportunities are among the best, offering competitive pay, immediate benefits, paid time off, on the job training, advancement potential AND an environment full of fast-paced fun all while working to save lives

Job Summary

Primary Role

Responsible for managing the operations of plasma collection facility, to include financial, marketing, administrative, regulatory, quality, personnel and facilities management functions.  Supervises the daily functions and staff activities across departments to optimize operational efficiency.

All listed duties must comply with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.

Essential Functions

Responsibilities

Employee development (60%):Initiate and deliver staff communications, network and local.Oversee and ensure all employees are properly, timely, and accurately trained in technical areas.Providing timely and accurate feedback to both hourly and exempt staff members.Developing employee talent, through regular meetings, goal check-ins, development plans, etc.Administer year-end review process and compensation changes.Assist in management of the recruiting process.  (i.e. - phone screens, interviews, offers, on-boarding)May support and conduct management training.Provide leadership to ensure donor retention, high customer service levels, production monitoring and cost data.

Operations Management (40%):

Supervise the operations within the facility:Maintain compliance with all federal, state, local and company regulations related to quality of product, employee and donor safety.Manage facility audit processes and help to resolve any related issues that arise from the audit: Collaborating with Regional Manager and management team to prepare for and host internal and external auditors.Ensuring timely response and closure to audit observations.Perform analysis of related data to promote efficient operations: Forecasting and attaining production and cost goals, while assuring compliance with Takeda, local and federal regulations.Resolve related facility issues and manage inquiries for facility information. May assist in center production issues

Education & Experience Requirements

Essential:  High School Diploma or equivalent required.

Desired:   Associates or Bachelor’s degree highly desirable.

Key Skills and Competencies

Minimum of three years’ experience preferably in a medical or other regulated field, or an equivalent combination of education and experience.Must have excellent interpersonal, leadership, organizational and technical skills. Ability to attract, retain, motivate and develop a team of diverse individuals.  Demonstrated ability to multi-task, prioritize, and communicate with senior management. Requires weekend and extended work periods. 

Other Job Components

Complexity and Problem Solving

Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)Refers to Group/Regional  management for guidance on high-impact and/or sensitive decisions (internal)Advises and counsels all staff on operational, safety, and customer service concerns. (internal)Delivers performance and review feedback to all staff. (Internal)

Internal and External Contacts

Reports to Group Manager and/or Regional Operations Manager (Internal)Consults center management teams to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience. (internal)Coordinates with external vendors and contractors for building maintenance and other contracted services. (External)

Other Requirements

May participate in the management of projects and new initiatives within the center or across centers.Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).Requires ability to stand and walk for entire work shift. Potential exposure to blood borne pathogens.Requires occasional bending, stooping, kneeling, crouching, leaning, reaching above shoulders and below knees, and lifting up to 50 pounds.Requires ability to communicate verbally with donors, in person and on the phone. Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance. Potential exposures to blood borne pathogensOccasional travel. (Less than 10%)