Takeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda-ism – Integrity, Fairness, Honesty, and Perseverance – and are united by our mission to strive towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine.

Here, everyone matters, and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people’s lives – including your own.

A subsidiary of Takeda, BioLife is an industry leader in operating high quality plasmapheresis centers throughout the United States. At BioLife Plasma Services, we excel at caring. Caring for the quality of our lifesaving services, caring for the donors who help make it happen, and caring for the communities we call home. Improving Lives. Improving life for everyone.

BioLife’s employment opportunities are among the best, offering competitive pay, immediate benefits, paid time off, on the job training, advancement potential AND an environment full of fast-paced fun all while working to save lives.

OBJECTIVES/PURPOSE

Provides receptionist support to the plasma collection center, under the general direction of the Plasma Center Manager. Primarily provides customer service and performs administrative duties.

All below listed responsibilities must be completed in compliance with federal, state, local and company-specific regulations related to quality of product, employee and donor safety, and to the proper performance of day-to-day activities. Employees must also maintain complete and accurate records, in accordance with cGMP.

ACCOUNTABILITIES

Administrative functions related to new donors, repeat donors and SPE only donors that include but are not limited to (60%):Verifying appointment timesAssisting donors with future appointmentsEnsuring repeat donors scan in electronic systemCreating or pulling donor record filesVerifying prior donationsRequesting identification for new donorsNotifying the appropriate personnel that visitor/donor has arrivedContact donors to remind them of physical appointmentsMaintain orderly filing system, purging records as neededAnswers incoming phone calls in a timely manner exhibiting strong customer service skills. (20%)Greets all visitors to the facility including new and repeat donors in a timely manner exhibiting strong customer service skills (20%)

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

Incumbent should have strong interpersonal skills and be an excellent communicator who can successfullyRequires excellent English language comprehension, both written and verbalAbility to perform basic functions on a computer; ability to type.Must be able to prioritize work and handle multiple projects simultaneouslyMaintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate rec- ords.

Leadership

IntegrityFairnessHonestyPerserverancePutting the patient at the centerBuilding trust with societyReinforcing our reputationDeveloping the business

Decision-making and Autonomy

Refers to Center Manager for guidance on complex, medium-impact or above decisions (internal)Refers to management team for escalated donor/employee concerns (internal)

Interaction

Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)Attend staff meetings and other team meetings as required.Good verbal communication and customer service skills.Ability to multi-task and work as a team player.

Innovation

Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).

Complexity

Production environment requiring the ability to walk and stand for the entire work shift.Requires occasional leaning, bending, stooping, crouching, reaching above shoulders and below knees and the ability to walk and stand for entire work shift. May lift up to 5 lbs. occasionally.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Essential: High School Diploma or equivalent required

Desired: Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records. Experience in a laboratory, hospital, or other regulated environment is a plus

ADDITIONAL INFORMATION

FLSA Classification (US) - Non-ExemptOther duties and responsibilities as assigned.