Facilitate contractor care training across Gyproc, Isover Weber & Ecophon (GIMC) to enable them to understand the products and its applicability, keep record of the outcomes of demo and training sessions and provide the necessary reports. Identifying and understanding the customer concerns or problems during the practical training, and feedback to R&D; Marketing and Sales. Together with these teams brainstorm solutions to address the customers concerns. Responsible for evaluating customer complaints on product failures and provide a  report on findings and propose improved solutions. Provide support to the R&D, Product team during product development by testing and providing input of the customers experience with the product to ensure that what we produce is relevant to the market. . Assess and understand other benchmark products in the market and how they perform, and communicate with R&D; Product; Project and sales team to ensure that we are relevant and competitive in the market. Represent the company to its customer groups with a high degree of professionalism and technical competence, maintaining an up to date knowledge of products and systems ensuring that all administration procedures are completed promptly,accurately  and to a high standard. Comply with customers’ site rules and practices and each demonstration, to ensure demonstrations are carried out safely for all. Working with other team members to develop technical skills