Welcome page Returning Candidate? Log back in! Platform Administrator, Client Operations Job Locations US-NJ-Lakewood Job ID 2025-5513 Category Operations Overview

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Join the KnipperHEALTH Team!

 

The Platform Administrator is responsible to implement, configure, and provide production support for existing, new, and improved Sample Management platform functionality across our active client programs. This key player will work closely with the Client Services team, cross-functional business users, and IT to support new client on-boarding, feature releases, User Acceptance Testing (UAT) and ongoing to resolve technical or process concerns. While performing platform administration, this individual will also assist in transforming business requirements into platform configuration documentation/actionable steps, manage security roles, and support SOP, guidance, and training documentation.

 

Full Time Hybrid role based out of Lakewood, NJ

Responsibilities

KEY RESPONSIBILITIES:

 

Implement and configure new program setups in Knipper’s proprietary Sample Management platform including but not limited to My Rep Center (MRC), Samplicity, DTP, My Sample Closet (MSC) 2.0 and KnipperDirectProvide Production Support for all components of the Sample Management platform (MRC, Samplicity DTP, MSC 2.0, and KnipperDirect)Liaison to the Client Services team ensuring required business rules are documented and configured correctly in the Sample Management platform Coordinate with Testing and SQA teams for UAT testing of all new programs and provides assistance where necessaryMaintain platform templates, configuration sheets, and documentationDevelop and facilitate end user Sample Management platform training for set-up, day-to-day usage, new feature releases, and change management Coordinate with IT for releases and release testingRaise bugs and new user stories to IT for fixes and new features to be addedMonitor systems daily to ensure expected performance and no critical errorsManage Security roles and permissions for end users of the platform

 

The above duties are meant to be representative of the position and not all-inclusive.

Qualifications

MINIMUM JOB REQUIREMENTS:

 

PREFERRED EDUCATION AND EXPERIENCE:

College degree or equivalent experience required1+ year experience in platform administration or end user platform experience Advanced computer skills

TRAVEL:

0-10% US-based and local between Knipper offices

KNOWLEDGE, SKILLS & ABILITIES:

Self-starter and highly productive contributorStrong verbal and written communication skillsExcellent planning and organizational skillsCreative and focused problem-solving Excellent decision making and prioritizing skills Advanced strategic and analytical abilitiesAbility to develop, document, and continuously refine processesExcellent interpersonal and cross-team collaboration skillsAbility to teach and influence cross-functional teams without formal authorityBehavior consistent with CHART values

 

PHYSICAL DEMANDS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Knipper Health is an equal opportunity employer.

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