Job Title

Platform Leader, Customer Experience Modernization

Job Category

Marketing

Job Description

What starts with YOU, moves the world! 

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an experienced and visionary Platform Leader, Customer Experience Modernization based at our Greenville, NC location.  

  

What you will do: 

Drive results-oriented agile project management, including backlog management, scrum team management, and burndown forecasting. Measure and report on business value achieved.Develop and execute a modernization roadmap for Customer Experience platforms, ensuring alignment with business objectives and scalability.Lead and mentor a team of administrators, developers, and analysts while managing solution design and technical architecture to modernize legacy systems.Collaborate with stakeholders to gather requirements, analyze processes, and deliver innovative, effective system solutions.Oversee research and reporting on legacy systems, creating actionable modernization plans, and implementing scalable technology solutions.

Who you are: 

You are a results-oriented leader with a passion for innovation and customer experience. Key attributes include:

Visionary thinking with the ability to translate business goals into technical strategies.Strong leadership and communication skills to inspire teams and engage stakeholders.Proactive and detail-oriented approach to problem-solving and project management.

What you will need: 

Education: Bachelor’s degree in Computer Science, Information Systems, or a related field.Experience: Minimum of 10 years in IT system transformation or platform strategy roles.Certifications: Scrum Master certification, SAFe Agilist certification, Salesforce Administrator

Skills, Experience & Abilities       

Experience managing complex projects as part of an agile program, including managing cross-workstream dependencies, developing integrated plans through PI Planning ceremonies, and managing and communicating program risks to an executive audience.Expertise in platform modernization strategy and scalable system design.Proficiency in IT system architecture, integration strategies, and technical debt management.Proven leadership in managing cross-functional teams and delivering complex technical projects.Experience collaborating with stakeholders to align technical solutions with business needs.

Who we are: 

Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years. 

What we offer: 

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k). 

#LI-ER

#LI-HYBRID

Job Type

Permanent

Time Type

Full time

Work Hours

40

Travel Required

10-25%

Primary Location

HY US Greenville, NC (Headquarters)

Address

1400 Sullivan Drive

Zip Code

27834

Field-Based

No

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled