Description Citizens Financial Group, Inc. (CFG) seeks a Platform Manager for its Chicago, IL location. Duties: Owns the technology and platform alignment of journeys and experiences from multiple project teams. Manages resources, including contractors, to support platforms. Collaborates with Vendor Product Counsel to carry feature demand and requirements for consideration. Works with product owners to ensure capability roadmap is supported by planning and delivery routines. Manages platform budgets. Bachelor’s degree in Electronics, Engineering, or related field followed by five (5) years of progressive experience in the role or in a related role. Full term of experience must include: Leading Salesforce solution based projects to create new software banking applications for internal users and banking customers; Implementing multiple Salesforce platforms, including Sales Cloud, Service Cloud, and Experience Cloud; to provide software solution to automate and streamline processes as well as provide a platform for customers to access online applications; Supporting commercial software products and product integration, including AFS, Relay, and Salesforce to send and receive data between systems and enable processes; Building Salesforce reports and dashboards to track KPIs; Performing application support and maintenance, and supporting business processes and queries by providing bug fixes, Apex code fixes, and changes in rules and functionality; Converting functional requirements into technical user stories; Providing Salesforce demos and explaining backend calculations used to build applications; and Supporting production releases and participating in testing, conducting UATs, and training. May telecommute from any U.S. location. Direct applicants only. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 03/04/2025