Kforce is searching for a ServiceNow Platform Manager/Platform Owner for a global client in Irving Texas to work on site 3 days/week. The ServiceNow Platform Owner/Manager is a leadership role responsible for the overall management, strategy, and optimization of our client's ServiceNow platform. This individual is accountable for ensuring that ServiceNow aligns with business goals, technical requirements, and the overall IT strategy. The Platform Owner leads the governance of the platform, oversees the roadmap for enhancements, manages platform resources, and ensures that the platform is fully utilized to deliver value across the enterprise. Responsibilities: * Executes and manages projects supporting the company's strategic roadmap for the ServiceNow platform * Establishes and enforces governance processes for platform management, including change control, release management, and configuration standards * Ensures compliance with internal policies and external regulations for the platform * Drives improvement activities and projects to enhance the adoption, scalability, and usability of ServiceNow * Responsibility for the assessment of new features and releases in ServiceNow, guiding the organization on how to adopt and leverage them effectively. * Collaborates with business and technical teams to ensure the platform supports evolving business needs * Manages business relationships with key stakeholders, including IT and Audit, to understand the needs of users and ensure that the platform delivers value in meeting those needs * Responsibility to manage the platform's performance, availability, and health, ensuring issues are resolved quickly to minimize business disruption * Manages the ServiceNow platform team, which may include administrators, developers, and analysts * Coordinates, allocates and prioritizes resources for platform maintenance, enhancements, and incident resolution