Job Description Summary

you can make up to $27.00 an hour including commission. The Player Development Specialist is responsible for telemarketing qualified inactive and new casino customers for future casino visits.

Essential Duties and Responsibilities (other duties may be assigned)

Generates a minimum of 70 calls per day to qualified casino customers. Converts a minimum of 2.5% of all customers called to a future reservation Generates attendance for underperforming special events. Works in conjunction with Casino Marketing and Marketing Executives to ensure these customers are appropriately accommodated (i.e. accurate room reservations, transportation, etc.). Evaluates customers’ casino activity to determine complimentary items (room, food/beverage, and other). Resolves customer disputes and complaints. Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Provides exceptional guest service.
 

Education and/or Experience

High school diploma or GED required. At least 1 year of casino or marketing experience preferred. At least 1 year of telemarketing experience required. Excellent customer relation, organizational and computer skills. Excellent interpersonal skills with the ability to listen and verbally communicate with guests, employees and management. Must be able to communicate in English.