Company Description

We’re Grosvenor Casinos. Our venues sit at the heart of our communities, offering a safe space for people to play table games, have fun on our slots or relax with friends and enjoy our fabulous food, drink and entertainment.

We’re on an exciting journey of growth and it’s the ideal time to join us. More than ever, we’re investing in our Venues and our people to ensure we have the best entertainment offering and the best people in the right places.

Job Description

As a Player Protection Analyst, you'll use various techniques, to identify customer risk and create a rounded view of individual customer’s activity and background to support venues in making an informed decision in realtion to enhanced due diligence

You will be responsible for ensuring that all customers are analysed and assessed in relation to current legislative requirements under the Proceeds of Crime Act alongside adherence to responsible gaming guidelines and UK Gambling Commission regulations and guidelines.

Main Accountabilities and Responsibilities: 

Support the Player Protection Team Leader in matters relating to safer gambling, affordability and anti-money launderingUsing various techniques to analyse individual customers activity, risk and background to support venues in player protection processesIdentify customers whose play/activity may give rise to concern that they have problem gambling issuesIdentify customers who may be playing with illicit funds or engaged in money launderingUse data and information to support identification of customers that may be of concernAnalyse 'at risk’ customers to ascertain their source of funding - extending to both digital and retail spend where appropriateLiaise and consult with the Player Protection Team Leader regarding individual cases and higher risk customersMake recommendations to the Player Protection Team Leader regarding account management for 'at risk’ customersConsult and liaise with colleagues to ensure best practice across the team and with customersCollaborate with digital and retail stakeholders and High-Value Customer team as required for high value or cross-channel customersPrepare and produce high-quality reports and documentation as needed for the Customer Verification Manager and stakeholdersKeep up to date with relevant legislation and requirements within the gambling industry

Qualifications

 

Able to deliver high quality customer serviceAble to identify risk and report accordinglyExperience of working in an ever changing and fast paced environmentProficiency with Microsoft Office SuiteAnalytical mindset with an aptitude for investigation.Accuracy and attention to detail.Self-motivated – driven to achieve resultsStrong team player with a willingness to pick up new ideas and concepts

Additional Information

#LI-GB1 #LI-Hybrid