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IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:

https://www.myworkday.com/mohegan/d/inst/1$9925/9925$5417.htmld

Position Summary:

This position is responsible for creating and updating Momentum accounts within the gaming operating system while providing superior customer service for all our guests.

Primary Duties and Responsibilities: includes but not limited to:

Responsible for collecting and entering data into the gaming operating system (ACSC/FPR) to create new guest accounts in accordance with company and departmental proceduresRe-issues Momentum cards and provides promotional information upon requestInteracts with and provides information to all guests at the Players Club booths and promotional kiosksMaintains and respects confidentiality of marketing programs, guest information and databasesAdds Free Slot Play to guest accounts per departmental procedures

Secondary Duties and Responsibilities:

Works alongside the various Marketing department to provide excellent guest serviceMaintains a clean and well stocked work areaAssists the Player’s Club Manager and Shift Managers, as needed

Minimum Education and Qualifications:

High School Diploma or equivalentMust be able to communicate effectively in EnglishPrevious customer service experienceBasic computer and typing skills

Competencies:  Incumbent will master the following competencies while in this position:

Knowledge of the player tracking system and how to interpret gaming data screensKnowledge and awareness of all promotions and property attributes

Training Requirements:

Knowledge of ACSC, GHS, Motorcoach, Halo and FPR applicationsKnowledge of department policies and proceduresNavigation of informational screens such as SharePoint and the mohegansun.com web page

Physical Demands and Work Environment:

Must be able to tolerate a smoking environment with loud background noise and dim lightingMust be able to stand for extended periods of time with light liftingMust be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job.  Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

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Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.