Summary:

Provide information to guests about the benefits of being a Players Club member including specials, promotions, cash back, cash coupons, party invitations and other casino offerings. Assists club members with any questions and/or concerns regarding the club. Provide courteous and efficient service to all guests.

 

Essential Functions and Responsibilities:

Explain to guests how the Players Club card entitles them to special benefits including cash back, cash coupons, special promotions and offerings Enroll and create new member accounts Review daily event calendar and be familiar with current activities/offerings and all casino/hotel current promotions. Print cash and/or comp vouchers from CMS, reprint player cards from CMS, issue pin code numbers from CDS, enroll new players in K-man for new player incentives Assist guests with any complaints, comments, and card discrepancies Ability to accurately balance cash drawer Keep the booth area clean and orderly at all times Initiate the greeting, welcome guests in a friendly manner, and thank them for their patronage Offer information regarding property promotions, products, services, and events taking place Smile, make eye contact, and use the guest’s name while interacting Provide outstanding customer service in a timely manner to both guests and fellow employees Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations Perform other duties as assigned