JOB TITLE: PLUMBING TECHNICIAN REPORTS TO: Plumbing Manager EMPLOYMENT STATUS: Full Time, Non- Exempt Hourly Wage + Monthly Incentive Bonuses Must be available to work weekdays, evenings and weekends Holidays, evenings and weekends will vary and will be on a rotating basis TIME OFF: Paid Time Off (PTO) and paid holidays according to Team Member Handbook. GENERAL DESCRIPTION OF THE JOB: The Plumbing Technician performs tasks relating to repairs/installation of plumbing, drain cleaning, evaporative coolers and sprinkler systems for residential and/or commercial customers of Brothers Plumbing Heating & Electric and is responsible for maintaining customer health, safety and satisfaction. Specific abilities and skills will vary between each technician and will be defined on the individual skills assessment worksheet. JOB ACTIVITIES: + Ambassador and spokesperson for the company + Communicate with the customer and answer their questions and concerns + Work as a team with other team members + Understand and follow all company philosophies, policies and procedures + Understand and follow written and verbal instructions given + Represent the company in a professional manner + Complete required and requested paperwork correctly for the department by due dates given + Perform related work as assigned + Attend all required training classes + Seek additional educational opportunities as needed + Perform quality workmanship that meets current code requirements, manufacturer’s and company installation standards + Meet company performance standards per performance reviews + Follow all company safety rules and requirements + Operate company vehicle in a safe & professional manner + Progress from location to location in a time efficient manner using knowledge of maps, streets and directions + Diagnose, service and repair plumbing, drain cleaning, evaporative coolers and sprinkler systems as needed + Install and service plumbing, drains, evaporative coolers and sprinkler equipment Qualifications GENERAL QUALIFICATIONS and REQUIREMENTS: Experience and Training, Education, Knowledge, Skills & Abilities: + Understand, diagnose, service, repair and install basic plumbing, drain cleaning, evaporative coolers and sprinkler systems + Prior experience in the area of job site customer service + Minimum high school diploma or GED equivalent + Effective oral and written communication skills. + Effective organizational skills. + Have possession of required hand tools per Brothers Plumbing & Heating, Inc.’s Tool Requirement List (See List) + On going technical training will be required from time to time outside of the office and after normal business hours. + Be capable of driving the vehicles within the Brothers Plumbing & Heating, Inc. truck fleet Essential Functions + The ability to lift 80 pounds regularly. + The ability to pull 164 lbs. with dolly up flight of stairs. + The ability to respond quickly to sounds. + The ability to move safely over uneven terrain or in confined spaces. + The ability to safely climb ladders. + The ability to work in extreme weather