About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Join our AAA Five Diamond property in Central Florida! 

 

The Opportunity: 

PM Ravello Host

Who We Look For: 

We are looking for an individual who can provide dining support in our on-site, modern Italian cuisine specialty restaurant, Ravello.

 

Responsibilities: 

Maintaining the reception area and entrance in all aspects of stocking and cleanliness  

Assist the department managers with training of new employees as requested  

Retain all assigned wardrobe in accordance with established standards and uniform guidelines 

Work in an efficient and professional manner while maintaining a positive attitude and deliver superior guest service at all times 

Observe the guests, ensure satisfaction with their experience at Ravello, speak to management for prompt action to be taken if you note any dissatisfaction among the guests around the restaurant   

Anticipate guests’ needs, respond promptly, and acknowledge all guests   

Greet guests in a positive, friendly manner and make them feel welcome   

Aim to give the best possible service, in the least obtrusive manner   

Maintain the safety and security of the restaurant/bar premises   

Identify guests’ preferences and their personal information: regularity and time of dining, food and drink choice, seat preference, food allergies, special occasion, hotel guests, table position, telephone number, e-mail address, web address, etc.   

Inform our guests about any upcoming events at Ravello or the resort   

Ensure that guests are informed regularly about their table status if there is a delay   

Communicate with Ravello managers and other hosts/hostesses continuously and update them on the dynamics of the reservations, delays and cancellations in order to avoid unnecessary table chasing or rigid return time policy    

Keep the working environment clean, tidy and presentable   

Provide a warm and friendly welcome to all guests and to anybody who is entering through the reception area, i.e., “good afternoon madam, good evening sir”   

Utilize the guest's name   

Recognize guests, remember the names of the regulars and be in constant communication with managers and reception about the satisfaction of our guests   

Escort the guests to their destinations (table, bathroom, exit, etc.); always allow a guest to pass first, never cross their path   

Ensure appropriate language is used when speaking to guests, use guidelines issued during training   

Listen to and understand the details of guests’ inquiries, take notes if necessary   

Accommodate if guests have any special requests or allergies, etc.   

Greet the guests and learn if they have a reservation, are walk-ins or bar guests, collect guest information to enter into the Micros system   

Relate all information given to you by the guest to the Manager on Duty 

Daily Duties: 

Opening & closing sidework 

Perform all assigned duties as detailed in your opening, afternoon and closing checklists  

Distribute the server’s slips (guest notes) and ensure any updates are given to servers and management promptly  

Check the blocking sheet to identify all regulars and VIP guests  

Use OpenTable when taking reservations and when checking on current or future reservations; ensure accuracy when entering data into OpenTable  

Answer calls promptly to maximize the restaurant’s capacity  

Try to accommodate regulars and reservation requests of concierges  

Utilize all tables to achieve higher turnaround of guests  

Work closely with concierges and other agents to increase guest satisfaction  

Assume all other responsibility relating to operational items at the reception desk  

Complete all administrative duties competently, efficiently, thoroughly, and in a timely manner  

Update all operational telephone numbers as needed  

Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.  

Attend training sessions and read training notes to improve your knowledge  

Give constant feedback to managers regarding our guests’ satisfaction   

Be fully conversant with every aspect of Four Seasons emergency procedures  

Be fully conversant with all the Four Seasons policies as detailed within the employee handbook  

Be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all operational equipment   

Clear and reset tables as needed (if necessary)  

Complete any other task as assigned by management 

Complete reservations duties  

Clean and tidy the reception area and entrance area according to the reception duties sheet and initial each item on sheet once completed  

Look for any additional cleaning/maintenance, i.e., light bulbs out, that may be needed, ensure any maintenance items are reported through HotSos  

Perform updates on table status and inform other hosts/hostesses, or Manager on Duty  

Stock all the necessary supplies needed prior to the restaurant opening  

Report any low inventory of items to Manager on Duty  

Keep records of lost and found items and report to Security, per the FS policy and procedure  

Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.  

Use all chemicals in accordance to OSHA regulations and Four Seasons requirements  

Perform related duties as assigned 

 

Minimum Qualifications:  

Prior experience working in Food & Beverage 

One year of experience in an upscale, fine dining establishment preferred  

One year of OpenTable experience preferred 

Ability to perform basic mathematical equations   

Ability to demonstrate a positive attitude at all times   

Ability to keep an open and objective view   

Ability to listen effectively, empathetically and be respectful at all times   

Ability to communicate assertively    

Ability to maintain confidentiality   

Ability to maintain composure and stay focused   

Ability to maintain personal integrity   

Ability to work as a team, stay organized, multi-task, and prioritize   

Ability to use strong judgment   

Must portray an outgoing personality that is warm and friendly while demonstrating enthusiasm and professionalism    

A successful candidate will have a flexible schedule, ability to work weekends and holidays. Must be fluent in English and possess legal work authorization in the United States. 

 

Comprehensive Benefits 

Energizing Employee Culture where you are encouraged to be your true self!   

Comprehensive learning and development programs to help you master your craft.   

Inclusive and diverse employee engagement events all year-round.   

Exclusive discount and travel programs with Four Seasons  

Competitive wages and benefits

Medical Insurance after 30 days of employment

Employer-paid Dental and Vision insurance

401(k) and Retirement Plan Matching  

Employee Assistance Program 

And so much more! 

 

Four Seasons Hotels & Resorts, Employer of Choice 

 “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture.  It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts 

We look forward to receiving your application! 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf