Location Omni Tucson National Resort & Spa Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort & Spa has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses. The Omni Tucson National Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort & Spa may be your perfect match. Job Description To wait on tables promptly, courteously and to serve the guests and members delivering extraordinary customer service , in accordance with Omni standards. Responsibilities Essential Job Functions: + Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort. + Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working. + Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service. + Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service. + Complete station set-up and breakdown/side-work. + Maintain tabletop items and fold napkins according to specified standards. + Polish and clean all water glassware in assigned station during each shift. + Ensure salt and pepper, sugar caddies are full at all times. + Take food and beverage orders and upsell as often as possible. + Bus tables whenever needed due to circumstances. Dust all tables to include table legs. + Be pleasant, smile and greet all members and guests, using surnames when obtained. + Send orders using MICROS system. + Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests. + Alert manager immediately if a member or guest has a suggestion, complaint or issue. + Present accurate check to guest and process payment. + Maintain cleanliness of the restaurant. + Assist in the orientation and training of new associates. + Assist in seating members and guests and answering phones for restaurant and room service as needed. + Cross train among other food and beverage outlets as needed. + Maintain knowledge of the resort property. + Attend department meetings and other required company trainings. + Perform any other duties as assigned by the restaurant manager. Qualifications Qualifications: + Must have and maintain current state issued Food Handlers and TIPS certifications. + Must agree and adhere to compensation acknowledgment and tip reporting guidelines. + Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone. + Must be able to work in a fast paced environment and multi task. + Prior serving and cash handling experience preferred. + Must be able to work flexible shifts including nights, weekends, and holidays. + MICROS Experience preferred. Physical Requirements: + Must be able to stand and walk for an extended period of time or for an entire shift. + Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance. Working Environment: + Interior of hotel, dining room and restaurant kitchen, with occasional travel around resort property as needed. + Exposure to various hazardous chemicals. + Exposure to food items and beverages. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email toapplicationassistance@omnihotels.com. Job LocationsUS-AZ-Tucson Posted Date2 months ago(12/6/2024 4:40 PM) Requisition ID 2024-117046 # of Openings 1 Category (Portal Searching) Food & Beverage