Summary Provides support remotely to field users. Pushes workflow through after business hours. Responds to telephone, fax, email requests for specific task completion. Has good knowledge of HCHB workflow and processes. Ensures that all field users have timely resolution to requests or issues encountered. Explains to field users workflow process to assist all users in a good understanding of the HCHB process flow. Primary job functions do require problem solving skills Responsibilities Completes POC tasks within 30 minutes of request. Data entry and workflow of referrals within 1 hour of receiving all information Escalates appropriate requests to manager when a resolution is not identified by user. (Escalation to help desk may only occur after discussion with manager.) Enters data into the system correctly. Proficient in HCHB workflow process Monitors email, fax and phone system throughout shift Prioritizes incoming task according to patient needs Meets minimum productivity requirements of 50 tasks per weekday, 100 per day on weekends and holidays Participates in department staff meetings and educational sessions. Other duties as assigned by director. Education and Experience Formal Education: High School Diploma or equivalent Experience: 1 year Excellent customer service and communication skills Must have strong computer skills and excellent telephone communication skills and be able to type. Strong problem solving skills and analytic skills Internet Requirement: High Speed (not a satellite connection) Company OverviewLHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic. LHC Group Inc Home Office a part of LHC Group family of providers – the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: It's all about helping people.