Position Summary

Responsible for assisting the Poker Room Management in answering the phone, signing guest into Bravo, assisting with paperwork, delivery of chips and the cleaning of the Poker Room.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.  

 Essential Duties And Responsibilities

Knowledge of Poker games, types and limits. Responsible for answering telephone calls in a professional manner with appropriate greetings. Responsible for keeping the board up-to-date and notifying players for table assignments. Responsible for the continuous monitoring of the Poker Room. Count, verify and sign for banks issued. Complete customer transactions to include proper verification of cash/chip exchange and conversion. Maintain strict adherence to Sandia Resort and Casino System of Internal Controls. Responsible for maintaining necessary records: exchange sheets, shortage/overage form. Responsible for adhering to Title 31 procedures. Responsible for maintaining communication with Surveillance and Security to ensure the protection of casino assets, customers employees and casino property. Assists with payouts for bad beat jackpots and tournaments. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia. 

 Additional Responsibilities

Perform additional duties and responsibilities as necessary or assigned. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team Members In This Capacity

Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.   Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.  Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.  Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success.  KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, And Abilities

Ability to handle cash accurately and responsibly. Ability to deal effectively with the general public and casino staff. Ability to work odd and unusual hours, including weekends, and overtime. Ability to work under high pressure and stress conditions. Ability to exhibit a strong motivational commitment to the organization. Ability to speak accurately and clearly in public. Ability to use audio and recording system. Must have excellent writing and spelling skills. Ability to keep accurate records. Ability to use cage equipment: 10 Key calculator, money sorters and counters. Ability to receive and verify large amounts of money/chips. Ability to complete moderately complex arithmetic calculations. Ability to pass cashier’s test.

   Education And Experience  

Required

High School Diploma, GED certification or equivalent. One (1) year customer service and cashier experience preferred. Cash handling experience preferred. Must be at least 21 years of age. Must be able to read, write and speak English fluently.

Note:  Relevant work experience or education may be substituted to satisfy education and/or work experience. 

Licenses/Certifications/Registrations

Must be able to obtain and maintain the required Gaming License.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Working Conditions Required

Work is performed indoors. Work hours are subject to change with overtime work required. Subject to hazards, which may cause personal bodily harm, smoke, common colds, influenza, dust, odors and elevated noise levels. Tasks may be performed on uneven, inclined, hard and soft-carpeted floors.  Ability to work a flexible schedule including weekends and holidays

The Content Of This Job Description Does Not Restrict Management’s Right To Assign Or Reassign Duties And Responsibilities To This Job At Any Time.

The Job Description Reflects The Assignment Of The Essential Functions Of The Current Position But Does Not Prescribe Or Restrict Tasks That May Be Assigned. The Essential Functions Are Specified But Are Subject To Change At Any Time For Various Reasons, Including Management Discretion.

The Pueblo Of Sandia Reserves The Right To Make Changes To The Job Description Whenever Necessary.

Selected Candidates Must Submit To And Pass A Pre Employment Drug And Alcohol Screening As Part Of The Pre Employment Process.  Drug And Alcohol Screening Will Continue Through Post Hire Testing To Be Conducted By A Third Party Random Number Generator.  Selected Candidates Must Submit To And Pass A Criminal Background Screening As Part Of The Pre Employment Process.

The Pueblo Of Sandia Is An Equal Opportunity Employer (Eoe). Qualified Applicants Are Considered For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Age, Marital Status, Disability, Sexual Orientation, Or Any Other Characteristic Protected By State Or Federal Law.

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