Police Communications Manager Print (https://www.governmentjobs.com/careers/carlsbad/jobs/newprint/4536351) Apply  Police Communications Manager Salary $111,327.00 - $153,362.00 Annually Location Carlsbad, CA Job Type Full-Time Job Number 939339 Department Police Opening Date 06/13/2024 Closing Date 7/5/2024 5:00 PM Pacific + Description + Benefits + Questions The Position The Community of Carlsbad: This nearly 40 square mile city is ideally situated in north San Diego County with an approximate population of 115,000. It offers a great climate, beautiful beaches, lagoons, and abundant natural open space. World-class resorts, family attractions, well-planned neighborhoods, a diverse business sector, and a charming village atmosphere combine to create the ideal California experience. About the Police Department The Carlsbad Police Department is a full-service police department that prides itself on its strong partnership with the community. Through the hard work and dedication of the men and women of the police department, and the support of City Council members and the community, Carlsbad continues to be a safe community to live, work and play. + The City of Carlsbad ranks among California's safest cities. + Carlsbad residents report high satisfaction with police services; recent survey results indicate that over 90% of the residents are satisfied with police service. The Carlsbad Police Department's "Ideal Candidate" exemplifies department values, is a leader, role model, team player and problem solver. Under general direction, direct the efforts of the police communications division and perform a variety of managerial responsibilities and/or other duties as assigned. The Communications Manager shall be assigned as the division manager of the police Communications Division, which is the highest-level classification of a Police Communications Operator, and assumes full management responsibility for all dispatching services and activities. This position will perform the more technical and complex tasks relative to the Communications Division. DEI Statement: The City of Carlsbad embraces diversity, equity and inclusion in the workplace and recognizes the vital relationship of a culturally diverse, engaged work environment and innovative excellence. A diverse, equitable and inclusive work climate comprises personal experiences, values, and views shaped from differences of culture and circumstance. Our organization appreciates belonging, creativity, recognition and retention of its employees and is committed to hiring and developing motivated, productive and talented employees who provide services and enhance our quality of life. We work to embrace open and equitable access to opportunities for learning and development as our responsibility and goal. Tentative Recruitment Schedule Recruitment will close 7/3/2024 Interviews are expected to take place mid-July Selection Process Oral Panel Appraisal Interview: Appraisal of general experience, education, judgment, problem solving ability and communication skills. Those candidates who are qualified will continue in the selection process. Background Appraisal Interview: Completion and review of detailed Personal History Statement. Candidates meeting the basic criteria will continue with a background investigation. Comprehensive Background Investigation: A detailed investigation of the candidate's personal history and suitability for employment as a law enforcement officer based on the job dimensions identified by POST. This investigation includes a lie detection polygraph screening. Captains' Interview: Personal interviews with the Captain of Field Operations and the Captain of Support Operations. Final Steps: Psychological and medical evaluations before hire are required. The Chief of Police may select/appoint any individual who has successfully completed the process. Appointments are probationary for one year. Key Responsibilities Plan, direct, supervise and manage the strategic and daily activities of communications services center, and other responsibilities on an assigned basis. Provide overall technical and administrative direction and supervision to personnel or an assigned staff. Set goals and objectives; select, train, motivate staff; assess performance and make recommendations. Manage employees through the dispatch supervisors: review the work of subordinates to ensure compliance with departmental policies and procedures. Evaluate employee performance, counsel employees, and initiate actions as appropriate, including disciplinary or corrective actions. Conduct training programs in the various phases of communications activities. Ensure all dispatchers meet training requirements including POST and other requirements set forth by the police department and State of California. Update the Communications Manual. Receive complaints or reports of emergencies and determine need for action; conduct confidential internal and administrative investigations as assigned. Manage the administrative responsibilities involving the division’s budgeting, purchasing and personnel functions. Conduct special studies of division functions. Identify resources and needs; allocates resources accordingly. Coordinate communication needs for the department and city events. Administer and prepare special studies, clear and comprehensive statistical and informational written reports as requested or required by federal, state or local level laws. Administer and prepare special studies, clear and comprehensive statistical and informational written reports as requested or required by federal, state or local level laws. Act as Custodian of Property and Records for the Communications Division. Create CAD system and telephone data reports, including copies of call records upon request. Ensure quality assurance monitoring of Communications Division and identify opportunities for improvement. Oversee, monitor, maintain, and implement necessary changes and updates to a variety of dispatch equipment, hardware, and software (i.e. dispatch consoles, telephone systems, Computer-Aided Dispatch (CAD) system, and radio systems. Work with appropriate parties to ensure systems are working properly. Stay abreast of new trends and innovations in the field of communications; incorporate new developments into programs as appropriate. Develop and maintain an effective working relationship with agencies in the County providing similar services. Report to the Police Administrative Manager and perform other related duties as assigned. Qualifications To perform a job in this classification, an individual must be able to perform the essential duties as generally described in the specification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties in a specific job. The requirements listed below are representative of the knowledge, skill and/or ability required. Knowledge of: + Principles and practices of organization, administration, budget and personnel management. + Automated police communications systems, including dispatch principles and emergency practices. + Federal Communications Commission (FCC) Rules governing police radio transmission; law enforcement operation functions; federal privacy laws and federal and state penal codes governing the transmission and release of criminal information. + Rules of the Uniform Crime Reporting (UCR) and California Law Enforcement Telecommunications (CLETS) procedures + Departmental rules and regulations. + Functions and objectives of federal, state and other local law enforcement agencies. + Principles and practices of supervision, training, principles of organizational management. + Principles and practices of effective and strategic monitoring of the scheduling function. Ability to: + Demonstrate strong leadership qualities and effectively manage the work of Communications Division personnel through supervision, training, planning, directing, and reviewing the work of lower-level staff. + Communicate clearly, both orally and in writing, to all levels within and outside of the organization. + Establish, evaluate, and implement policies and practices and adhere to all federal, state, and local laws as required for the Communications Division operations. + Analyze and effectively resolve operational problems. + Develop, implement and maintain training and safety policies and procedures for all personnel. + Prepare clear, concise and comprehensive reports. + Prepare implement and monitor operating budget within established parameters. + Maintain effective and productive work relationships with those encountered in the performance of duties and prepare and conduct persuasive oral presentations in the performance of public relations activities or as otherwise directed. Experience & Education Any combination equivalent to the education and experience that could likely provide the required knowledge and abilities is qualifying. A typical background may include: Equivalent to completion of a bachelors' degree majoring in law enforcement or related discipline, and five years of communications experience with a California law enforcement agency, with three years supervisory experience in a safety communications department or agency. SPECIAL REQUIREMENTS: Must possess a Police Officer Standards of Training (P.O.S.T.) Basic Complaint/Dispatcher Certificate. PHYSICAL/MENTAL DEMANDS AND ENVIRONMENTAL SETTING: While performing the duties of this class, an employee is regularly required to sit; talk or hear, in person and by telephone; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. An employee is frequently required to walk and stand. Specific vision abilities required by this job include close vision and the ability to adjust focus to read and operate office equipment as necessary during the course of the work assignments. While performing the duties, employees of this class are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use reasoning; observe and interpret people and situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with the public, staff and others encountered in the course of work. Depending on the assignment, the physical and mental requirements and environment may vary. Refer to the task analysis of the essential duties for more specific physical and mental requirements related to individual assignments. This is an at-will management classification. + Medical Insurance + Dental Insurance + Vision Insurance + Flexible Spending Account + Life Insurance + Accidental Death and Dismemberment Insurance + Retirement under the CalPERS program, 2% @ 62 formula, Classic Members (those who are enrolled in CalPERS at another local agency) have the 2% @ 60 formula + Holidays- 11 scheduled + Floating Holiday- 2 + Paid vacation + Executive Leave + Computer purchase loan + Tuition reimbursement A detailed list of our benefits can be found here: Carlsbad Benefits (https://www.carlsbadca.gov/departments/human-resources/compensation/full-time-benefits) Additional CalPERS information can be found here: CalPERS (https://www.calpers.ca.gov/page/about/laws-legislation-regulations/public-employees-pension-reform-act) 01 INSTRUCTIONS: The supplemental questionnaire is used to further evaluate your experience and education to determine your eligibility to compete. The experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History/Experience section of your Employment Application. Failure to complete the "Work History/Experience" section of the employment application will result in your application not being considered. A resume will not be considered in determining your qualifications. Enter "Yes" If you understand the instructions above. 02 As an applicant for a position with the Carlsbad Police Department, you are required to complete this Backgrounds Pre-Screening Form. You are admonished with the following: "I am aware that any false statement or omission on this questionnaire will cause my name to be removed from the eligibility list, or be considered for immediate dismissal if an appointment is made." All of your answers will be scrutinized during a thorough background investigation. Please initial below indicating your understanding. 03 Successful candidates must undergo a thorough background investigation. There are certain types of conduct which are automatic grounds for disqualification. Are you willing to undergo a thorough pre-employment character and background investigation, that requires you to give detailed and sensitive information in your personal/professional history if you move forward in this process? + Yes + No 04 What is your highest level of education? + High School / GED + Associate's Degree + Bachelor's Degree + Master's Degree or Higher + None of the above 05 Regarding your education, please indicate your area(s) of study in the space below. If you answered "None of the above," type N/A in the space below. 06 Do you possess a Police Officer Standards of Training (P.O.S.T.) Basic Compliant/Dispatcher Certificate? + Yes + No 07 Please indicate the number of years of communications experience with a California law enforcement agency you possess. 08 Please indicate the number of years of supervisory experience in a safety communications department or agency you possess. 09 Have you ever been arrested or convicted for any crime, as an adult or juvenile, or have you ever been detained as part of a criminal investigation (excluding traffic citations)? + Yes + No 10 If you answered "Yes" to the previous question, please describe in detail. If you answered "No", indicate "n/a". 11 Have or do you participate in any behavior legal or not that may be considered risky behavior? (alcohol related crime, prostitution, illegal sexual contact, drug use, etc) + Yes + No 12 If you answered "Yes" to the previous question, please describe in detail. If you answered "No", indicate "n/a". 13 Do you have, or have you ever had, a poor credit rating and/or any accounts in collections? + Yes + No 14 If you answered "Yes" to the previous question, please describe in detail any/all fights. If you answered "No", indicate "n/a 15 Have you ever been formally disciplined by past or present employer including verbal warning, written reprimand or an Internal Affairs investigation, and/or terminated? + Yes + No 16 If you answered "Yes" to the previous question, please provide a description and the value of the item(s). If you answered "No", indicate "n/a". 17 Have you ever had any traffic citations? Any that do not currently show on your motor vehicle print-out. + Yes + No 18 If you answered "Yes" to the previous question, please provide a description and the value of the item(s). If you answered "No", indicate "n/a". 19 Have you ever been involved in a fight? + Yes + No 20 If you answered "Yes" to the previous question, please describe in detail why you have/had a poor credit rating and/or why you have/had any accounts in collections. If you answered "No", indicate "n/a". 21 Excluding the use of cannabis off the job and away from the workplace, have you ever used or experimented with any substance, drug or narcotic, even one time? + Yes + No 22 If you answered "Yes" to the previous question, please provide details. If you answered "No", indicate "n/a". Required Question Agency City of Carlsbad Address 1635 Faraday Ave. Carlsbad, California, 92008 Website https://www.governmentjobs.com/careers/carlsbad Apply Please verify your email address Verify Email