Police Desk Clerk (Open Until Filled) Print (https://www.governmentjobs.com/careers/portlandor/jobs/newprint/4781878) Apply  Police Desk Clerk (Open Until Filled) Salary $22.79 - $31.07 Hourly Location 1111 SW 2nd Ave. Portland, OR Job Type Regular Job Number 2025-00049 Bureau Portland Police Bureau Opening Date 01/13/2025 Closing Date 4/13/2025 11:59 PM Pacific + Description + Benefits + Questions The Position This recruitment is “Open Until Filled”: This recruitment has multiple review periods and can be open for up to 3 months. "Open Until Filled" recruitments may close earlier than the posted closing date. The selection process will happen periodically throughout this recruitment. Are you interested in criminal justice? Do you enjoy working in fast-paced environments and pride yourself on your excellent customer service? You may be the Police Desk Clerk we are looking for! About the Position: Job Appointment: Full Time, Regular Work Schedule: Some Police Desk Clerks work in a 24-hour facility, which may require working day, evening or night shifts, weekends and/or holidays in addition to emergency response. All Police Desk Clerks will work 4 days a week - 10 hour shifts (with 3 days off). Work Location: Current vacancies exist at the Central Precinct 1111 SW 2nd Ave Portland, OR. Benefits: Please check our benefits tab for an overview of benefits for this position. Language Pay Premium Eligible: This position is or may be eligible for Language Pay Differential (https://www.portland.gov/bhr/class-comp/language-pay-differential-overview) for qualifying employees Union Representation: This position is represented by DCTU-AFSCME 189. External applicants start at the entry rate. For more information on the union agreement please visit https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements Entry 6 Months Year 1 Year 2 Hourly Rate $22.79 $24.06 $25.80 $27.58 Pay Scale effective 7/1/24: https://public.tableau.com/shared/5GM7S8T2Q?:display\_count=n&:origin=viz\_share\_link Application Materials: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to respond to the supplemental questions and attach a resume. Position Summary: The City of Portland is seeking multiple Police Desk Clerks to join the Portland Police Bureau. Police Desk Clerks provide crucial administrative support to sworn members by accessing and supplying confidential information, while also assisting the public in person and via phone. Maintaining composure and delivering excellent customer service, especially in tense situations, are essential. As the first point of contact for the public, Police Desk Clerks are responsible for exhibiting initiative, integrity, and punctuality throughout their 10-hour shifts. They must assess the needs of individuals effectively and deliver accurate information to sworn personnel, as inaccuracies could lead to liability for the City of Portland and the Portland Police Bureau. Candidates must obtain a Law Enforcement Data Systems (LEDS) certification within three (3) months of hire. Training and certification will be provided on-site. Graduating high school seniors and GED candidates are encouraged to apply. As a Police Desk Clerk, you will: + Provide exceptional customer service to internal and external stakeholders, handling sensitive and confidential interactions with integrity. + Assist sworn PPB members by accessing confidential information and offering administrative support using RegJIN, LEDS, and other internal systems. + Ensure that non-Bureau personnel are checked in and escorted by Bureau members to maintain building security. + Manage multiple tasks while responding to frequent interruptions. + Address inquiries and complaints in person and over the phone, while monitoring police radios and security cameras. + Utilize various computer systems to research, retrieve, and report information as needed to support officers and the public. Who you are: + Excellent Communicator: You communicate effectively with diverse stakeholders. + Organized: You can manage multiple tasks and respond to various situations in a fast-paced environment. + Punctual: You demonstrate reliability and consistent attendance. + Empathetic: You understand diverse perspectives and convey empathy in your work and communication style. Have a Question? Contact Information Tamela Ressler, Recruiter Bureau of Human Resources Tamela.Ressler@portlandoregon.gov To Qualify The following minimum qualifications are required for this position: + Experience diffusing situations and resolving conflicts with the public (for example, resolving tense situations with individuals who are experiencing mental health crises). + Ability to navigate and provide services to customers who may be distraught, upset, or in a state of mental distress. + Experience using multiple computer applications and databases to maintain files and research information. + Experience communicating effectively in writing, over the phone, and in-person to provide accurate and detailed information to both internal and external stakeholders. + Ability to manage an unpredictable and ever-changing workload with competing priorities and frequent interruptions. + Ability to learn rules, regulations, and/or procedures to properly inform the public and assist members of the bureau. Applicants must also: + Be able to successfully pass an in-depth background investigation. + Be able to obtain PPDS and LEDS certification within three months of hire. + Be able to work any shift including days, evenings, nights, weekends, and holidays. The Recruitment Process Step 1: Apply online between 1/13/2025 - 4/13/2025 Required Application Materials: + Resume + Answer to the Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: + Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.) Application Tips + Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. + Your résumé should support the details described in your responses to the supplemental questions. + Do not attach any additional documents. + Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. + You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage using AI to generate ideas and then tailor them to reflect your own experiences and skills. + All applications must be submitted via the City's online application process. + E-mailed and/or faxed applications will not be accepted. Step 2: Minimum Qualification Evaluation: Every Two Weeks + An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%. + Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. + You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. This recruitment is “Open Until Filled”: This recruitment has multiple review periods and can be open for up to 3 months. "Open Until Filled" recruitments may close earlier than the posted closing date. The selection process will happen periodically throughout this recruitment. If you have questions, please contact the recruiter. + If you are notified you meet minimum qualifications / placed on the eligible list , please do not reapply . Any applications received after being placed on the eligible list will not be reviewed and will be rejected as a duplicate application. + If you are notified you do not meet qualifications , you may reapply and update your materials, provided the recruitment is still open. Step 3: Establishment of Eligible List: Approximately Every Two Weeks + Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. + 1st Eligible List established the week of 1/27/2025 (for applications received between 1/13-1/26) + 2nd Eligible list established the week of 2/10/2025 (for applications received between 1/27-2/9) + 3rd Eligible List established the week of 2/24/2025 (for applications received between 2/10-2/23) + 4th Eligible List established the week of 3/10 (for applications received between 2/24-3/9) + 5th Eligible List established the week of 3/24 (for applications received between 3/10-3/23) + 6th Eligible List established the week of 4/6 (for applications received between 3/24-4/6) + 7th Eligible List established the week of 4/13 (for applications received between 4/7-4/13) Step 4: Selection (Interview): Ongoing During Recruitment Hiring bureau will review and select candidates for an interview. Step 5: Contingent Offer of Employment: TBD Applicants who successfully pass the oral interview will receive a conditional offer for current/future vacancies which will advance you to the background investigation step. Step 6: Background Investigation: TBD Background Investigations for this position typically take 2-6 months to complete so you will want to plan accordingly. The information that will be required when you complete the Personal History Statement includes: + Employment Information (past 10 years or back to age 17) + Residential Information (past 10 years or back to age 17) + Financial Information + References (8 without using the same people as coworker or supervisor references) + Family Member Information + Driving History + Past/Present Drug Use and/or Controlled Substances + Criminal History Step 7: Start Date: TBD + A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change. Additional Information Click here (https://www.portland.gov/bhr/career-center/recruitment-policy) for additional information regarding the following: + Veteran Preference + ADA, Pregnancy, and Religious Accommodations + Work Status + Equal Employment Opportunity An Equal Opportunity / Affirmative Action Employer A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to + Health Care (Medical, Vision and Dental) + Carrot Fertility + Wellness Benefits + Life Insurance + Long-term disability coverage to eligible employees and their families. + Employee Assistance Plan + Flexible Spending Accounts + Retirement + Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer + Family Medical Leave + City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers (https://www.portland.gov/bhr/benefit-offerings/benefits-quickstart-guide/benefit-plan-summaries-highlight-guides) . 01 Thank you for your interest in joining the team at the City of Portland. We sincerely value your time and hope to make your application experience as positive as possible. The following supplemental questions are an important step to assist us in determining if you have the minimum qualifications to succeed in the posted vacancy. Write specific and unique responses to each question. Answering "No", to any of the Yes/No questions or answering an essay question with the following "See resume", or entering "N/A" for any of the minimum qualifications listed in the "To Qualify" section may eliminate you from further consideration. Note: If you are requesting veterans' preference, please be sure to upload a copy of your DD214 and/or Veteran's administration letter stating your disability. Veteran's preference documentation must be submitted by the closing time of this announcement. Have you read and understood all the information listed above? + Yes + No - If you have any questions, please contact the recruiter on the announcement. 02 Where did you first learn about this job opportunity? (If on a website or job board, please specify which one) 03 The City of Portland receives public records requests at times. Please indicate which response you find appropriate: (Answer will not disqualify you from the process) + My application was submitted with the understanding that the City of Portland would keep the information confidential and would only disclose the information if ordered to do so. I would not have submitted this application without the promise of confidentiality. + You may release my application; I am waiving confidentiality. 04 The following are required for this position: + The ability to pass a comprehensive police background investigation. + The ability to obtain PPDS and LEDS certification within three months of hire. + The ability to work any shift including days, evenings, nights, weekends, and holidays. Are you able to meet these requirements listed above? + Yes + No 05 Provide a detailed example(s) of your experience diffusing situations and resolving conflicts with the public (for example, resolving tense situations with individuals who are experiencing mental health crises). In your response, include details that clearly reflect how you meet this minimum qualification. Such as: + Examples of when you used the knowledge skill or ability. + Role you served in (professional, internship, volunteer). + The impact and/or results of your of experience. + Skills, training, transferable skills or lived experience you have that will help you in this area. + Total years of experience applying the knowledge, skill, or ability. 06 Provide a detailed example(s) of your ability to navigate and provide services to customers who may be distraught, upset, or in a state of mental distress. In your response, include details that clearly reflect how you meet this minimum qualification. Such as: + Examples of when you used the knowledge skill or ability. + Role you served in (professional, internship, volunteer). + The impact and/or results of your of experience. + Skills, training, transferable skills or lived experience you have that will help you in this area. + Total years of experience applying the knowledge, skill, or ability. 07 Provide a detailed example(s) of your experience using multiple computer applications and databases to maintain files and research information. In your response, include details that clearly reflect how you meet this minimum qualification. Such as: + Examples of when you used the knowledge skill or ability. + Role you served in (professional, internship, volunteer). + The impact and/or results of your of experience. + Skills, training, transferable skills or lived experience you have that will help you in this area. + Total years of experience applying the knowledge, skill, or ability. 08 Provide a detailed example(s) of your experience communicating effectively in writing, over the phone, and in-person to provide accurate and detailed information to both internal and external stakeholders. In your response, include details that clearly reflect how you meet this minimum qualification. Such as: + Examples of when you used the knowledge skill or ability. + Role you served in (professional, internship, volunteer). + The impact and/or results of your of experience. + Skills, training, transferable skills or lived experience you have that will help you in this area. + Total years of experience applying the knowledge, skill, or ability. 09 Provide a detailed example(s) of your ability to manage a an unpredictable and ever-changing workload with competing priorities and frequent interruptions. In your response, include details that clearly reflect how you meet this minimum qualification. Such as: + Examples of when you used the knowledge skill or ability. + Role you served in (professional, internship, volunteer). + The impact and/or results of your of experience. + Skills, training, transferable skills or lived experience you have that will help you in this area. + Total years of experience applying the knowledge, skill, or ability. 10 Provide a detailed example(s) of your ability to learn rules, regulations, and/or procedures to properly inform the public and assist members of the bureau. In your response, include details that clearly reflect how you meet this minimum qualification. Such as: + Examples of when you used the knowledge skill or ability. + Role you served in (professional, internship, volunteer). + The impact and/or results of your of experience. + Skills, training, transferable skills or lived experience you have that will help you in this area. + Total years of experience applying the knowledge, skill, or ability. Required Question Employer City of Portland Address 1120 SW 5th Ave, Room 987 Portland, Oregon, 97204 Website http://www.portlandoregon.gov/jobs Apply Please verify your email address Verify Email