JOB SUMMARY

The Dispatcher displays critical and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance. Utilizes effective communication through verbal and typing skills to maintain efficient operations and respond to Police and security situations. Exhibits technological proficiency to utilize complex telecommunications, alarms, and computer systems.

ESSENTIAL FUNCTIONS OF THE ROLE

Answers, evaluates, prioritizes, and dispatches emergency and non-emergency calls for assistance to Police and Security Officers.Monitors and processes calls from large number of incoming telephone lines, intercom lines, emergency call boxes and alarms.Monitors law enforcement computer communications, severe weather, and critical incidents in Dallas/Fort Worth area that may impact campus safety.Monitors complex system of alarms, computerized access control, and CCTV.Must remain calm and focused during life and death incidents to ensure Police, Security, and Medical response is appropriate and complete.

KEY SUCCESS FACTORS

Public Safety Officer license preferred.

BENEFITS

Our competitive benefits package includes the following

Immediate eligibility for health and welfare benefits401(k) savings plan with dollar-for-dollar match up to 5%Tuition ReimbursementPTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

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EDUCATION - H.S. Diploma/GED Equivalent

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EXPERIENCE - Less than 1 Year of Experience

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CERTIFICATION/LICENSE/REGISTRATION -

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Telecommunicator Operator License (TOC): Cert Telecommunicator Operator License required within 1 year of hire

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Texas Crime Information Center / Texas Law Enforcement Telecommunications System Certification required within 6 months of hire

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Security Awareness Training within six months of hire 

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TCOLE License -- Preferred

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