Job Summary

Provides overall communication and control over CAMC Police and Public Safety officers ensuring adequate resources are dispatched during routine and critical events. 

Responsibilities

Strong communication and interpersonal skills

Ability to remain calm and deliver clear instructions under pressure

Excellent organizational and multitasking skills

Knowledge of dispatch codes and phonetic alphabet

Critical thinker and problem-solving skills

Answer calls: Receive emergency and non-emergency calls, including 611 calls 

Prioritize calls: Determine which calls are most urgent and need to be addressed first 

Dispatch resources: Send the right people, vehicles, or equipment to the right location 

Monitor: Keep track of the location of people and equipment, and monitor alarms and other situations 

Communicate: Relay information to field personnel, and communicate with mobile units 

Record information: Enter data into computer systems, and maintain logs and records 

Provide information: Provide field units with information about orders, traffic, and other requirements 

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities
(Essential duties common to all positions)

1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.

Education 

• High School Diploma or GED (Required) Degree / Education - High School Diploma or Equivalent Level of Experience: Two years field experience Two years communication center experience Two years of experience as a call dispatcher Lic./Cert./Reg. All licensure must be current/valid and from the state of West Virginia.

Credentials 

Work Schedule: Varies

Status:  Full Time Regular 1.0

Location: Memorial-Parking Garage

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Connie S. Pratt connie.pratt@vandaliahealth.org