Site: Mass General Brigham Incorporated

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

 

Job Summary

The Policy & Performance Senior Manager will support and report to the Vice President of Clinical Performance within the MGB Office of the Chief Medical Officer (OCMO). This individual will assist in the tracking and coordination of major strategic initiatives across OCMO within the areas of Quality, Safety, Clinician & Patient Experience, and Community Health & Health Equity.

In addition, they will be responsible for the maintenance of MGB’s system-wide medical policy management process to ensure consistency and coordination of policies across the areas governed by the Office of the Chief Medical Officer.

They will be responsible for managing MGB Medical Policy Committee (MPC) meetings and they will partner with key hospital and enterprise leaders to ensure the policy management information system meets regulatory, compliance and clinical standards in alignment with MGB system goals & strategies.

OCMO Performance Management

- Assist in the process of creating a strategy to engage hospital Boards in the quality transformation; implement processes to ensure appropriate governance structures and processes are in place, manage and maintain those processes once implemented

- Liaise with key hospital leaders and project teams to communicate OCMO strategy, policy and measurement activities

- Identify areas of opportunity for alignment within the OCMO, partner with appropriate OCMO leaders to execute alignment work as needed

- Hold hospital and enterprise leaders accountable for project timelines, goals, deliverables, budgets and communication efforts related to the quality transformation

- Help to prepare materials for Quality Board subcommittee meetings

- Help to prepare materials for key OCMO leadership meetings

- Participate in the design and implementation of formative and summative evaluations of OCMO goals and strategic programs. Support end-user teaching/training on OCMO dashboards as needed

- Manage Executive/Administrative Assistant team who provide calendar and project support to OCMO Senior Leaders

Medical Policy Management

-Responsible for managing the logistics surrounding the MGB Medical Policy Committee (MPC), including preparation of meeting content, meeting minutes, and following up on action items

-Maintain MPC sharepoint site to ensure committee members have access to required documentation related to committee onboarding, policy review processes, policies currently under review, and upcoming policies to review

-Coordinate with policy owners to ensure policies are drafted in accordance with MGB medical policy standards prior to MPC review; provide policy owners with feedback from MPC in a timely manner

-Liaise with MPC members and policy owners as needed to answer questions or provide guidance around the policy creation and approval process

-Ensure policies are uploaded and cataloged approproiately in the MGB policy management system; coordinate with the MGB CMO or their delegate to approve policies in the MGB policy management system

-Identify opportunities to scale site policies enterprise wide and/or retire redundant or outdated policies

-Oversee the development of a centralized clinical guideline catalogue across MGB with standard language and terminology

-Coordinate with enterprise teams (HR, Compliance) and OCMO leaders to ensure MGB new hire orientation and annual training content meets clinical compliance regulatory requirements

-Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

-Oversees resources and budget for EA/AA team
-Demonstrates fiscal responsibility by effectively using Mass General Brigham resources

-Possible local travel to Mass General Brigham sites

-Other duties as assigned

 

Qualifications

Bachelor’s in related field required); graduate degree preferred 5 to 7 years experience as manager or director in a related fieldA combination of education and experience may be substituted for requirements

​Skills, Abilities and Competencies

Will need to demonstrate Mass General Brigham’s Leadership Competencies for both Performance Focused Leadership and People-Focused Leadership

Performance Focused:

Customer/Patient Focus: Building strong customer/patient relationships and delivering customer/patient centric solutionsManage Complexity: Make sense of complex, high quality, and sometimes contradictory information to effectively solve problemsCultivate Innovation: Create new and better ways for the organization to be successfulEnsure Accountability: Holding self and others accountable to meet commitmentsLearning Agility: Actively learn through experimentation when tackling new problems, using both successes and failures as a learning folder

People Focused:

Drive Equity and Inclusion: Recognizes the value that different perspectives and cultures bring to an organizationBuild Effective Teams: Build cohesive teams that apply their diverse skills and perspective to achieve common goalsCollaborate: Build partnerships and work collaboratively with others to meet shared objectivesCommunicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiencesInstill Trust: Gain the confidence and trust of others through honesty, integrity and authenticityPossess strong interpersonal skills to effectively communicate with cross-functional teams including staff at all levels of the organizationAbility to effectively conduct meetings, both formal and informalExcellent written and oral communication skillsRequires minimal direction from leadership and possesses the ability to learn quicklyStrong influencing skills, able to find common ground and obtain buy-in

 

Additional Job Details (if applicable)

 

Remote Type

Hybrid

 

Work Location

399 Revolution Drive

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

EEO Statement:

Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.