Description The Worldwide Operations Security (WWOS) Policy Program Specialist is an experienced individual contributor role that works with limited guidance. The Policy Program Specialist is responsible for developing and maintaining policy documents that provide the security framework for Amazon’s Worldwide Operations sites across the globe. The Policy Program Specialist supports the Global Security Policy (GSP) team with program-level management of the policy lifecycle, as well as providing advanced technical writing skills to document requirements that ensure our people, information, and assets are secure. They will support internal customers as a resource with policy knowledge in the development of the actions needed to resolve identified issues and mitigate risks. This position reports to the Senior Manager, Global Policy & Compliance. Key job responsibilities - Manage the policy lifecycle, to include resource planning/scheduling, standard work development, and continuous improvement efforts - Produce high quality documents for publication that are accurate, complete, and usable - Ensure documentation updates are aligned with review cadences and business needs - Effectively manage communication with policy stakeholders using standardized processes to drive engagement and awareness - Identify and implement improvements to established procedures/processes related to policy development, approval and publication - Manage customer requests for clarifications, exceptions, and changes to policy documents - Support internal customers as a recognized expert on policy requirements, applicability and compliance - Lead cross-team projects related to the policy development mechanism, to include management of inputs, outputs, feedback, and iterations A day in the life The Policy Specialist will be assigned various policy documents to draft and/or update. They will consult with experts and stakeholders to establish global baseline requirements, seek alignment and/or formal approval from GSO leaders, and manage the publication process. They will also act as an initial focal point for policy clarification questions and exception requests from field Loss Prevention teams, and will escalate issues to management as necessary. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification listed describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team The Global Security Policy (GSP) team, as part of the Global Policy & Compliance (GPC) organization, is responsible for the documentation of physical security controls that protect our people, information, assets, operations, and brand across Amazon’s Worldwide Operations sites, as well as affiliate and retail businesses, within the scope of Worldwide Operations Security (WWOS). We create these requirements based on risk assessments, normative references, and subject-matter expert (SME) input. We formalize the resulting requirements and processes through Policies, Standards, Procedures, and Guidelines. The GSP team partners with regional Security & Loss Prevention teams, as well as other functional stakeholders to accomplish these objectives. Basic Qualifications - 3+ years of experience in a technical writing space or in at least one of the following disciplines: corporate security management, loss prevention, security and asset policy development, or transportation and supply chain security - 1+ years of experience developing and delivering program/project status reports, white papers, and other business communications - 1+ years of experience managing multiple projects and priorities, resolving problems, and developing productive relationships at all levels of the organization - 1+ years of experience with MS Office Professional Suite, to include advanced knowledge of Word and intermediate knowledge of Excel Preferred Qualifications - Degree in Technical Writing or Security-related field preferred - 2+ years of program/project management experience - Strong written and verbal communication skills – writing sample will be requested - Experience using writing and design tools to write, format, manage, and publish high-quality content - Proven ability to work with and effectively persuade senior business leaders - Ability to travel 10% of time - Lean Six Sigma and/or Green/Black Belt Certified - Fluency in any of the following languages is a plus: French, German, Italian, Chinese, or Japanese - Knowledge of Amazon systems as well as fulfillment center processes, sortation and logistics - Analytical leader with proven ability to work independently with limited direction, communicate effectively across disparate geographic locations, and take calculated risks to challenge current practices and deliver innovative solutions Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.