Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

The Pollardwater division of Ferguson Waterworks is a leading supplier of maintenance, repair and operations (MRO) products, specializing in tools, equipment and supplies for municipal water and wastewater operations throughout North America. Since 1837, Pollardwater’s team of industry experts focuses on providing superior customer service and solutions for a wide variety of industry needs.

Ferguson is currently seeking a Sales Team Manager to develop and implement sales strategies; identify potential customers; handle vendor relationships; and monitor industry trends.

Please Note: This is a Hybrid role based out of our Newport News, VA location, in accordance with Ferguson’s Flex schedule; 3 days office / 2 days remote.

Manages about 10 frontline Sales Support Reps to promote a consistent and positive customer experience using metrics such as call quality, tasks completed, and streamlined processes.

Serve as a day-to-day team leader leading all aspects of customer service and inside sales team

Effectively set priorities and expectations based on business need

Mentor, train, motivate, and develop team members to be successful

Monitor and grade calls and offer guidance to improve call effectiveness and share the best techniques

Set expectations and goals, by driving associate/team performance

Evaluate associate key performance indicators and identify training needs and development opportunities

Participate in the work of associates to understand and distribute workload, drive productivity, and ensure effective work/life balance

Manages the development of strong sales and management teams, implementing recruitment, training and mentoring programs that result in a capable and motivated workforce

Build and maintain a positive relationship with associates by training and providing professional expertise

3+ years’ experience prior management / leadership experience is strongly preferred

Prior experience in Inbound Call Center leadership is a plus

Strong organization skills, attention to detail, and time management, including the ability to balance multiple tasks

Successful experience in waterworks industry sales leadership is ideal

Experience of using process and metrics/data to lead such a team

Prior experience of setting up inside sales process, metrics, and hiring team members with the ability to lead and motivate

Must possess a strong service orientation, and the desire to serve internal and external customers

Strong work ethic, and high level of integrity and professionalism

Ability to build strong interpersonal relationships, and possess outstanding communication skills (oral and written)

Ability to quickly learn company systems and platforms

Must possess solid computer skills, including Microsoft Office and prior CRM/Salesforce experience is a plus

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information