About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration and has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining). Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook Overview As a Pool Attendant, you would be responsible for maintaining the overall appearance and organization of all seven pools and ensuring guest safety by participating in slide shift duties and enforcing rules and compliance. You will also be responsible for handing out pool towels, maintaining water coolers, and supporting the pool servers with the day-to-day service of food and beverage items at the main pool complex and perimeter pools. l-related needs including, but not limited to, getting fresh towels, relocating chairs and/or umbrellas, confirming registration and issuing recreational equipment, etc. Specificifically, this includes, but is not limited to, the following duties: Set up, maintain and reset restaurant tables and cabanas. Open and close the pool areas according to established schedule and direction from Manager or Supervisor. Continually maintain pool and deck areas to ensure cleanliness and orderly arrangement of pool, towels, and furniture. Assist Pool Concierge with handing out towels. Interact with guests in the pool area to ensure their expectations are met or exceeded. Escort guests to their desired location as necessary. Hand out towels at the Paradise Pool Concierge Desk. Regularly tour and inspect perimeter areas of the pool area, and straighten furniture and other fixtures while maintaining cleanliness as necessary. Expidite food. Clear tables of food. Remain aware of, and maintain, established pool area schematics and arrangement of furniture and fixtures. Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency. This is a full-time position, and you must have availability to work weekdays, weekends, and holidays. The pools are open Monday-Sunday and shifts are between the hours of 9am-10pm with evening hours varying depending on events. Qualifications Prior customer service experience, preferred Proactive High energy Ability to work alone and in a team environment Keen eye for detail Prior experience in a hotel or resort is a plus CPR and First Aid Certified is a plus