Job Description Summary

Responsible for greeting guests in pool and spa area ensuring that the entire area is clean and properly set up prior to the opening of the pool while ensuring guest satisfaction throughout the day. This will be done by consistent walks through the pool area to be sure that the area is kept clean though out the day and to be sure that all policies, rules and regulations are enforced.  Must check in each guest and confirm that they qualify to use our facilities.  Monitor pool area to ensure that only hotel guests, qualified members and qualified spa guests use the facilities. Maintain safety and cleanliness levels.  Must be cross trained in spa and fitness duties.

 

 

Essential Duties and Responsibilities (other duties may be assigned)

Inspire and maintain exceptional guest service. Ability to communicate in a clear, precise, positive and professional manner. Maintains a neat and clean work area, but not limited to, arranging pool furniture, picking up used towels and cleaning the pool area. Ability to enforce all policies, procedures, rules and regulations while maintaining exceptional customer service. Ability to multitask and work under pressure. Must be able to work harmoniously with all team members. Ability to pay close attention to small details, anticipating guest needs. Maintain a safe and clean facility. Keep a professional appearance, behavior, decorum and attitude at all times. Refrain from discussing business or personal information with guests. Refrain from discussing personal information with team members, especially in guest areas of the spa. Maintain strict confidentiality at all times. Perform other duties as requested by Activities Manager and Director or as needed. Comply with all company policies and procedures. Provide excellent guest service to both guest and internal clients. Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

 

Access to Sensitive Areas and Information

As per the ACGC Access Matrix.