The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

*This position is eligible to participate in the Company’s incentive plan.

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

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The Cosmopolitan of Las Vegas is seeking a dynamic Pool Operations Manager to bring energy and expertise to our vibrant pool scene! Imagine working in a breathtaking outdoor oasis where guests soak up the sun, sip refreshing cocktails, and make unforgettable memories. If you have a passion for creating exceptional experiences and a flair for beverage management, we want to hear from you! Join us in crafting a fun, lively atmosphere that keeps our guests coming back for more.

THE JOB: 

The Pool Manager is focused on enhancing the guest experience by overseeing the daily operations of our pool facilities, ensuring we meet the high standards expected of a Forbes Five-Star hotel.  This role involves managing all aspects of pool operations while adhering to departmental and property policies, practices, and procedures.  

You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us.

THE DAY-TO-DAY: 

Supervise Staff: Ensure team members are attentive to their duties and comply with company policies regarding guest safety and welfareOperations Management: Maintain smooth, cost-effective operations, including labor management, service supervision, and inventory controlStaffing Efficiency: Manage department staffing to minimize expenses while exceeding budget objectivesVIP Requests: Ensure the department effectively handles requests from VIP Services and ExecutivesEvent Coordination: Oversee successful setup and teardown for pool events, including:Coordinating with outside vendors and Banquets for staffing and uniformsManaging pool staff for chair setup and removalOverseeing check-in processes and badge issuanceHandling the BPO process and distribution of sign-in sheets for external companiesManaging pool deck rentals for eventsIssue Monitoring: Document and report any issues to the Director of Pool Operations that may affect departmental goalsOpening/Closing Duties: Manage the opening and closing of the pool area, ensuring a pristine appearance throughout shiftsReservation System: Assist the Director with the Opera reservation system implementation and managementWebsite Updates: Oversee daily website updates and coordinate with management for night-end reportsRevenue Strategy: Collaborate with Enterprise Analytics to set cabana and chair rates to maximize revenueMaintenance Coordination: Organize maintenance and repairs for pool deck and facilitiesStrategic Input: Contribute ideas for revenue growth and cost containment to exceed budget goals and maximize EBITDAGuest Service Standards: Manage service quality, address guest complaints promptly, and ensure satisfaction in line with Forbes Five-Star and AAA Five Diamond standardsGuest Experience Enhancement: Provide insights on improving guest experiences to maintain high ratingsCross-Department Collaboration: Work closely with other departments to ensure a positive guest experienceSystem Improvements: Identify and correct issues that hinder excellence in serviceHuman Resources Management: Oversee HR responsibilities, fostering a service-oriented and teamwork-focused environment. Ensure quality hiring, training, and succession planning that aligns with the company’s diversity commitmentTeam Development: Responsible for team member development, including hiring, coaching, promotions, and performance evaluationsSafety Programs: Maintain pool safety programs and training to ensure guest safety and compliance with health regulations, including monthly in-service training for lifeguardsMentorship: Develop supervisory staff in leadership, consistency, training, and departmental standardsPositive Work Environment: Promote a workplace culture that values positivity, teamwork, and employee satisfaction

WHAT YOU’LL NEED:

Two (2) years of prior leadership experience specific to Food & BeverageMust currently hold or be able to obtain a Food Handler’s, Alcohol Awareness, and Non-Gaming cardMust be able to work various shifts, including weekends and all holidays

THE IDEAL CANDIDATE:

Bachelor’s Degree PreferredManagement experience at a Five Diamond or Five Start PropertyFinance and/or analytics experiencePrior experience in Beverage and/or Quick ServicePrior experience in a luxury pool, recreation, or spa environmentExceptional customer service and interpersonal skills to communicate effectively with all stakeholders

THE PERKS & BENEFITS:

Health & Income Protection benefits (for eligible employees)Professional and personal development opportunities through employee programs and network groupsWellness incentive programs to help you stay healthy physically and mentallyAccess to company hotel, food and beverage, retail, and entertainment discountsFree meals in our Cosmopolitan employee dining roomFree parking on and off-shift at all MGM Resorts properties

Are you ready to dive into an exciting opportunity?  JOIN THE SHOW!  Apply today!

Are you ready to JOIN THE SHOW? Apply today!