This role reports to the Manager, Case Management and assists with supporting various population health, case management and seafarer health operations functions and is an integral part of the population health team, providing logistical and administrative support. 

They will help maintain necessary documentation with regarding the crew members case while also ensuring that communication of the progress of the case is done between the crew member, case management team, providers and other departments is in keeping with data privacy and security requirements. They will also respond to and direct communication from crew, case specialists, providers, and other departments in a timely fashion.

This role will interface with all brands, medical teams onboard, shoreside health services and public health leaders as well as external vendors that manage our healthcare systems. This includes supporting the North American brands which comprises of five brands with approximately 65+ ships carrying over 10 million guests annually and employing over 100,000 team members.

Essential Functions:

Communication: Ensures timely distribution and communication related to crew members medical cases such as unfit memos, crew member queries or concerns, return to work memos, approval communications to appropriate parties while following required privacy and security guidelines. Address simple queries or concerns raised during the Case Management Process or the Seafarer Health process. Documentation: Maintains accurate medical records from ships, providers, and crew for medically disembarked or referred crew members. Requests updates from crew members, providers, and vessels in a timely fashion, enters medical updates into databases, health records systems and distributes to appropriate case specialist while following privacy guidelines. Update and load documentation related to crew members with regards to Seafarer Medicals or crew members who required return to work review. Coordination: Works with the case specialists, internal and external teams to help coordinate administrative and logistical aspects of team members case such as transport and flights, lodging, appointments, and reimbursement. Assist with Sick Wage Benefits administration tasks, such as creation of cases within Risk Management systems and data entry of crew members requiring sick wages Audits, Workflow and Quality Improvement:  Works with the Case Management Team and Seafarer Health Teams to help improve overall workflows by assisting with minor edits and changes to various systems that are used by the case management team such as Power Platforms. This may include making edits to formulas in Excel, PowerApps and modifications to user interfaces. Collect and organize information for Quality Improvements Reports and Internal Audits. Assist with Audits of Seafarer Medical facilities, including gathering documentation, scheduling audits and being present in Audits.  Administration: Assist the Seafarer Health Team, Case Management Specialists and Supervisors in administrative tasks that may be required for a specific case or project such as gathering and organization of information, data entry, categorization, creation of training data and communication with crew members.

Qualifications: 

Associate degree or equivalent college coursework required.   Bachelor’s degree is preferred.  1+ years of work experience with similar scope and responsibilities is required.  College degree may substitute for work experience.

Knowledge, Skills and Abilities:

Ability to apply analytical and logistic skills; maintain attention to detail and accuracy.  Proficiency in the use of computer business applications with working knowledge of Word and Excel.  Excellent interpersonal and communication skills (verbal and written) with providers, ship personnel, employees, internal departments, and management.  Strong organizational skills and the ability to meet deadlines and handle multiple and competing priorities.   

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: No or very little travel likely

Work Conditions: Work primarily in a climate controlled environment with minimal safety/health hazard potential. May be requested to work a different shift.

This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Carnival office in South Florida from Tuesday through Thursday.  Employees may work from home on Mondays and Fridays. Some positions may require additional in-office time each week and final schedule is determined by your leader.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage  Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.  Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.   Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement  On-site preschool program and wellness center at our Miami campus

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