What we offer:
Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greaterCompetitive wages; including weekend and night differentialsGenerous paid time off programRetirement Savings program with employer match starting on Day 1About The Job:
The Population Health Outreach Specialist works as an integral part of an interdisciplinary team to proactively identify patients due or over-due for specific health services. The Outreach Specialist contacts patients, motivates patients to complete recommended health care services and assists in scheduling appointments. The Outreach Specialist supports Population Health patients by closing gaps in recommended clinical care, performing chart reviews, and managing the disease registry.
What we are looking for:
Education: Associates degree preferred.
Experience: Minimum of 3 years health care experience. Varied clinical experience preferred.
Certifications & Licenses: Iowa state licensure as a Licensed Practical Nurse (LPN) or Certified Medical Assistant (CMA). Basic Life Support (BLS) required.
Essential Position Expectations:
Utilizes standardized tools and scripting to conduct patient outreach to patients to schedule and coordinate preventative health care services such as Annual Wellness Visits, cancer screenings, immunizations, and chronic disease interventions.
Conducts pre-visit chart review focusing on closing gaps in care and complete, accurate risk coding.
Manages CMS web interface quality reporting annually. Supports additional quality reporting requirements of PHSO contracts as needed.
Conducts outreach to patients with medication adherence deficits utilizing the PHSO’s standard medication adherence patient assessment.
Identifies and refers high risk patients to the PHSO ambulatory care management team for care coordination services.
Practices motivational interviewing to support health behavior change.
Requests documents from outside facilities needed to support care gap closures.
Oversees the PHSO’s disease registry assuring the database is up to date, accurate and conducting manual data entry when required.
Accepts referrals from care management team members to assist with the above position expectations.
Answers patient questions regarding appointments and/or testing. Addresses potential barriers to care and collaborates with Provider to answer patient questions and concerns that fall outside of scope.
Documents all patient interactions in the patient’s health record or care management documentation system immediately after the call or meeting is completed. The maximum allowable time from interaction to documentation is one business day.
Supports and participates in PHSO quality improvement activities at the direction of the quality manager
Knowledge & Skills:
Ability to deal with confidential and sensitive information, requiring ongoing discretion and management of secure information.
Strong communication (verbal/written) and organizational skills and ability to interact effectively with providers, clinic staff, and care management team members across the care continuum.
Demonstrated capacity to problem solve and prioritize in complex situations.
Adaptability to performing a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Ability to function effectively in a team based environment.
Basic Excel and Word skills.
Ability to understand and apply guidelines, policies and procedures.
Obtain Certificate of Competency in Population Health Care Management within 12 months of hire.
Proof of completion of Mandatory Reporter within three months of hire.
Mental & Physical Demands:
Must be able to pass a pre-employment drug screening test at time of hire.
Maneuver within the physical work environment with some bending, stooping, reaching, and light lifting.
Constantly able to use hands and fingers to type, write, and file. Frequently able to use near vision for viewing computer monitor and written materials. Occasionally required to detect unusual odors that could indicate environmental issues.
Use of usual and customary equipment used to perform essential functions of the position.
All offers are contingent upon the successful completion of references, background checks, pre-employment physical, drug screen and post offer exam.
EEO Employer F/M/Veteran/Disabled
In compliance with the ADA Amendments Act (ADAAA), VEVRAA, and Section 503, should you have a disability and would like to request an accommodation in order to apply for a currently open position with MercyOne North Iowa Medical Center, please call Human Resources at (641) 428-7287 or email us at mc01hrrecruitment@mercyhealth.com
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.