Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Portfolio & Trust Support Administrator within PNC's Private Bank organization, you will be based in Cleveland, OH. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

The Portfolio & Trust Administrator (PTA) is a trusted partner to the Banking Advisor (BA) and Investment Advisor (IA) within the Wealth Management team. The Portfolio & Trust Administrator (PTA), together with the BA, IA and other Wealth Management team members, will help our clients achieve and maintain financial success. The PTA partners with the BA/IA to ensure that our accounts are administered in accordance with the governing instrument, state law and PNC Policies, Procedures and Processes. The PTA interacts with BAs, IAs and other internal team members to take ownership and provide prompt resolutions on administrative, risk, compliance and account specific activities. The PTA
will possess a full understanding of the clients/family relationships with the assigned FA’s & IA’s book of business.

The PTA engages in investment and fiduciary administrative activities in partnership and oversight of an Investment Advisor and Banking Advisor. They also execute activities required by PNC or governing document in which PNC serves as trustee, guardian or agent. And, they assist with compliance of all
legal and fiduciary regulations, policies and procedures.

Utilizes the full breadth of the fiduciary platform and systems in order to support the investment management and fiduciary business.
Performs customary processing and ensures compliance
with standard regulations and processes.
Assist with the administration of assigned accounts in
accordance with documents, state law, policy and procedure.
Responsible for risk management, compliance related issues and assisting in the resolution of legal related issues for assigned accounts.
Communicates with Investment Advisor and Banking Advisor, solves problems, and escalates anticipated or known client issues/concerns
Customizes customer communications or presentations to meet client needs for assigned accounts in partnership with the Advisors.
Provides basic reporting to assist with advisor or committee review.
Assists with the maintenance and growth of assets under management by working with relationship team.
Supports efforts to identify other bank products and services that would
benefit client.
May perform general administrative support.
Identify and escalate issues properly.
Where appropriate, own the client/account issues, understand steps to resolve and proactively provide status updates to advisors.

This role reports directly to the Fiduciary Market Manager.

Key responsibilities include:
− Asset Management
− Investment & Fiduciary Management
− Internal Fiduciary Administration
− Internal Investment Book Management
− Risk Management

Job DescriptionEngages in investment and fiduciary administrative activities under the supervision of the Investment Advisor and Fiduciary Advisor. Assists with activities required by PNC or governing document in which PNC serves as trustee, guardian or agent. Assists with compliance of all legal and fiduciary regulations, policies and procedures.Utilizes the full breadth of the fiduciary platform and systems in order to support the investment management and fiduciary business. Performs common processing and ensures compliance with standard regulations and processes. Assist with the administration of assigned accounts in accordance with documents, state law, policy and procedure.Communicates with Investment Advisor and Fiduciary Advisor to solve problems, and escalate anticipated or known client issues/concernsCustomizes customer communications or presentations to meet client needs for assigned accounts. Provides basic reporting to assist with advisor or committee review.Assists with the maintenance and growth of assets under management by working with relationship team.  Supports efforts to identify other bank products and services that would benefit client. May perform general administrative support.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsDecision Making, Finance Strategy, Investment Management, Legal Practices, Real Estate Settlements, Revenue Recognition, Risk Assessments

CompetenciesAccount Management, Accuracy and Attention to Detail, Business Development, Effective Communications, Fiduciary Responsibilities, Investment Management, Problem Solving

Work ExperienceRoles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationAssociates (Required)

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

*For more information, please click on the following links:

Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.