Job Title

Portfolio Client Relationship Manager

Job Description Summary

As a Portfolio Client Relationship Manager, you will be the critical point of contact for Property & Development NSW (PDNSW) and associated client agencies. In this role, you’ll balance client engagement, problem solving, and operational excellence while contributing to a collaborative team environment.

Job Description

Let’s Get to Know You Better
We’re looking for someone who truly connects with our mission. To help us see why you’re the right person for the Portfolio Client Relationship Manager role, please include a cover letter with your application. Use this as your chance to highlight your achievements and what excites you about this opportunity.

Key Responsibilities:

Act as the primary liaison for PDNSW and associated client agencies, ensuring seamless communication and service delivery.

Proactively manage escalations, ensuring timely and effective resolutions.

Develop strong relationships with client stakeholders, understanding their unique needs.

Collaborate with the internal account team to deliver tailored portfolio management services.

Drive client satisfaction by identifying opportunities for improvement and innovation.

Experience:

Proven experience in customer-centric roles focused on managing client expectation and resolving complex issues.

Demonstrated ability to apply critical thinking and problem-solving skills to achieve successful outcomes for clients.

Excellent time management and organisational skills.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

Flexible work setup: 2 days in-office (Sydney CBD/Parramatta), 3 days remote.

Team-focused culture promoting collaboration

Being part of a growing global company that is committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

**Thank you for your interest in joining our team! We are taking our end of year break for the festive season between 19th Dec and 3rd Jan and will respond to your application on our return. Please apply using the link, have a wonderful festive season!

 

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”