Welcome page Returning Candidate? Log back in! POS Support T2 Requisition ID 2024-225840 Brand GPM Investments, LLC Position Type Full-Time Overview

GPM Investments has an immediate opening for an elite Support Team member for a Tier 2 VeriFone POS Technician. This excellent opportunity includes a flexible schedule, remote work and superior growth potential with one of the fastest growing Petro / C-Store operators in the U.S. This job works on technical projects and several softwares to better support the POS units.

 

Pay rate:  $21.31 - $37.21

Responsibilities

• Supports T1 technicians as primary responsibility, as well as on-site technicians
• Understands basic network connectivity and topology
• Assist in the development of detailed scope of work, including technical
projects & documents
• Timely and Competently run Secure Reports (Store & Forward) and retrieve credit card
transactions for submission to processors for credit
• Demonstrate competency in “classic” support tasks, namely, assist in polling, support of
integrated peripherals (such as Western Union, LED price Signs, InComm, etc.), VnC
sessions for browser updates, etc.…
• Challenges third-party resources to provide a positive outcome and not just a
documented case # without resolve.
• Escalates as deemed necessary to maintain or exceed ticket SLA, both within the POS
team, as well as within the customer realm (SM, DM ROM, etc.…) and third-party support,
such as VeriFone, BP, Cybera, TNSi, etc.…
• Engages and documents all collaborative efforts
• Ownership in initiating VRSD staging & installation as necessary or appropriate
• Functional understanding of SMS users, roles, & functions
• Engages and uses with familiarity OEM and third-party software to better support the POS
unit(s) and the customer, for example, VeriFone Multi Site Password Tool

Qualifications Minimum 1-year direct POS experience in an IT environmentIdeal candidate will have a minimum of 3 years field and/or desktop support experience for VeriFone Commander Point of Sale and VeriFone MX /M400 Pin pads. Strong IT and network acumen preferred.Adheres to POS Team policies and procedures, both written and verbalOperates within company defined policies and requirementsDemonstrates clear understanding of company and Team objectivesConsistent quality & quantity of work productUnderstands petroleum c-store sales cultureProficient in communicating with non-technical associatesExcellent work attendanceWilling to work all shifts and On-Call as requiredReceives and adapts to new information and functionality quicklyDemonstrated ability to work under minimal supervision through to task completion Clear sense of urgencyAbility to parse information from several sources to gain knowledge and complete
objectivesAssumes leadership role above Tier 1sWillingly accepts additional responsibility

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