Post Closing Specialist: 
The Post Closing Specialist is responsible for ensuring that all post-closing activities related to 
escrow transactions are completed accurately and efficiently. This includes ensuring that all 
documents are properly executed, recorded, and delivered, and that all funds are accurately 
disbursed. 

Job Responsibilities: 
• Review and verify the accuracy of all closing documents. 
• Coordinate with branch to obtain any missing information or documentation. 
• Verify wire confirmations, certified checks and confirm that all funds have been received 
and file is balanced.  
• Complete Branch Wire Checklist. 
• Initiate all wire request with National Wire Desk. 
• Disburse funds according to the closing statement and ensure all parties receive the 
correct amounts. 
• Prepare and maintain accurate and complete post-closing files. 
• Process 1099’s. 
• Follow up on the recording of deeds and mortgages to ensure timely completion. 
• Handle post-closing issues such as payoffs, escrow shortages, stop payments, outstanding 
checks, refund issues. 
• Provide exceptional customer service to all parties involved in the transaction. 
Education / Experience 
• Demonstrated understanding of the real estate transaction including knowledge about 
the different aspects of the “life of a file.”

Competencies 
To perform the job successfully, an individual should demonstrate the following competencies:

• Self-motivated - able to work independently with a sense of urgency in a fast-paced, high 
volume paperless environment. 
• People first approach- providing exceptional customer service to Escrow Officer, agents, 
and other appropriate parties throughout the transaction process. 
• Technical- ability to learn and navigate multiple software systems with a high level of 
competency. 
• Critical Thinking/Problem solving—the individual identifies and resolves problems in a 
timely manner, gathers and analyzes information thoughtfully and maintains 
confidentiality.  
• Partnership/Collaboration—the individual remains open to others' ideas and exhibits 
willingness to try new things.  

• Oral/Written Communication—the individual speaks clearly and persuasively in positive 
or negative situations to clearly advise and resolve any issues. 
• Quality Assurance —the individual demonstrates accuracy and thoroughness and 
monitors own work to ensure quality. 
• Adaptability—the individual adapts to changes in the work environment, prioritizes and 
manages competing demands, and can deal with frequent change, delays, or unexpected 
events while remaining resilient. 
• Building Collaborative Relationships – the individual develops, maintains, and 
strengthens partnerships with agents and colleagues while providing information, 
assistance, and support.