General Information

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City Carrollton, Coppell, Dallas, Garland, Irving, Mesquite, Richardson State/Province Texas Country United States Department SOLUTION_DESIGN_&_PROFESSIONAL_SERVICES Date Tuesday, October 22, 2024 Working time Full-time Ref# 20033615 Job Level Individual Contributor Job Type Experienced Job Field SOLUTION_DESIGN_&_PROFESSIONAL_SERVICES Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 64,800 Annual Base Salary Maximum 129,600 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Overview:

 A Xerox Company is currently seeking a customer service focused Post Sales Analyst with a wide knowledge base for computers, printers / copiers and networks to provide remote and on-site technical support, sales support, and customer service. We provide networked printer-copiers and print management solutions for small to large business.

The primary job focus of a Post Sales Analyst is to implement a full range of networked printer / copier solutions for clients. This position requires strong customer service abilities and technical skill set along with business acumen.

Responsibilities:

The Analyst will:

Conduct Remote and on-site implementations of software and hardware.Implement a solutions-based product platform that fits within the client's scope and timeline.Conduct end user Onboarding training to show clients how to maximize our product platforms.Working with a wide range of ancillary IT-related systemsTroubleshooting of currently deployed solutionsCollaborate with team members to resolve complex problems with deployed systems. Working within a tenured team of industry veterans

Qualifications:

Minimum of 2 years of experience in a B2B support role preferredEntry level considerations with work experienceSolid communication and presentation skills over-the-phone, in-person and writtenFamiliarity with Windows and Macintosh Operating SystemsFlexibility to 10% local travel

Education/Certifications:

College educated with a focus on IT, MIS, or NetworkingIndustry Certifications are a plusValid driver’s license and clean driving recordMust be able to do some light lifting

Benefits and Perks:

Mileage ReimbursementTraining ProgramFull Range of Benefits:Medical, Dental, and VisionHSA (Health Savings Account)Flex Spending AccountsPet InsuranceIdentity Theft ProtectionLife Insurance

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