We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

The Post-Sales Support II is a key contributor in delivering Generac’s “Customer First” promise and is responsible for providing accurate information, effective communication and issuing resolution to their customers.  They will work daily with post-sales issues such as incorrect billing, return of product and warranty exchanges while supporting multiple distribution channels.

Major Responsibilities

Transact moderately complex credit memos, return requests, no charge parts, and incorrect billing exchanges. Work cross functionally with teams to find resolution for the customer. Prioritize and ensure steady workflows for all assigned distribution channels.

Triage email inboxes for department

Provide excellent customer service over the phone and via email communication as required for Tier I Escalations

Assists with Post Sales Support I Queue as needed.

Other duties as assigned

Minimum Job Requirements

High School Diploma or GED

1 year of experience in a customer service role

Certification / License

Knowledge, Skills and Abilities

Ability to type while assisting customers on the phone.

Working proficiency with Microsoft Office Suite

Ability to investigate a situation objectively and utilize strong analytical skills to help identify root cause and corrective actions.

Effectively de-escalate customer issues and complaints

Ability to work independently with a high attention to detail.

Advanced verbal and written communication

Ability to stay calm under pressure

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk.  On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”