Powell is a manufacturer of switchgear and other electrical equipment. We are hiring a Post Shipment Support Representative for our Southeast Houston facility!

Position Summary

Responsible for the arrangement of support and the management of Repairs & Warranty activity including Job Completions after a job ship to achieve high levels of customer satisfaction. Effectively assist the Powell Industries, Inc coordinate with the customers in respect of warranty and repairs for completion of work & replacements

Essential Responsibilities

Coordinate product returns with internal and external departments and customers, ensuring appropriate records /databases / systems are maintained Coordinate warranty and other claims with internal and external departments and customers, ensuring appropriate records /databases / systems are maintained Coordination of supplier recall and safety notices Provide and co-ordinate Product Warnings and Safety Notices. Provide all warranty reports to Quality for responsibility of warranty issues. Provide first line support and help for both internal and external customer inquiries. Take and manage customer calls after hours to mitigate issues that are urgent. Preparation and promotion of materials for sales and repairs to assist in department development. Key decision making for cost effective solutions Provision of internal & external support as required Maintain and develop excellent working relationships with company agents and customers with appropriate documentation. Effectively utilize all aspects of IT & telecommunications Produce & maintain archive information as required Prioritization, control and co-ordination of work.

Minimum Qualifications

High School Diploma or general education diploma 0-3 years of experience with switchgear and/or other electrical equipment

Skills, Abilities & Other Requirements

The ability to effectively communicate using both verbal and written communication that delivers high levels of confidence in those dealt with internal and external. A relevant technical background. The ability to meet the expectation of both internal and external customer, clients and suppliers through a sound understanding of their requirements, being responsive to their needs and exceeding their requirements. The ability to think through and adopt a clear, sensible approach to planning, prioritizing and organizing tasks and activities to meet deadlines and targets. Makes most efficient use of time and other resources. The ability to pragmatically solve problems using varied approaches and considering all relevant factors and options before making a decision/taking action. The ability to encourage team working within own function and the broader business. The ability to demonstrate energy, drive, commitment and dedication to achieving both own and company success. Proactive in approach, resilient under pressure, ability to maintain clarity and vision, and possesses a strong results orientation.

 

More Information

This job description outlines the essential functions of the job and does not contain a comprehensive list of all possible responsibilities, tasks, and duties.