About Queens Community House (QCH) Queens Community House (QCH) is a multi-site, multi-service settlement house serving the diverse population of Queens. Through a broad network of programs, we empower individuals and families with the tools to enrich their lives and build healthy, inclusive communities. We welcome dynamic individuals from diverse backgrounds who are inspired by our mission and eager to make a meaningful impact. Position Overview QCH is seeking a Post-Secondary Success Coach to join our College Access & Success Program (CASP). CASP supports students who may not initially plan to pursue post-secondary education, guiding them through the college and career training enrollment process and providing ongoing support to ensure long-term success. The ideal candidate will have expertise in college admissions and financial aid processes, strong organizational and problem-solving skills, and a passion for helping students navigate post-secondary opportunities. Key ResponsibilitiesStudent Support & Case Management + Manage a caseload of: + 40–50 college students for at least two years of persistence support. + 10–15 students exploring career training programs as alternatives to college. + Provide one-on-one and group support for students navigating post-secondary pathways. + Support high school seniors in completing financial aid applications at partner high school sites (1–2 days per week in Queens). + Guide college students through semester matriculation (registration, grades verification, financial aid assistance). + Conduct weekly check-ins with students (in-person, phone/email follow-ups, home visits if needed). + Administer self-assessments and readiness tools twice per semester. + Assist students with college reentry processes (readmissions, appeals, financial aid, class registration). Program & Data Management + Utilize Salesforce to track academic progress, risk factors, and resolutions. + Plan and execute post-secondary events (college fairs, alumni panels, career seminars). + Facilitate employment-related workshops (resume building, job applications, mock interviews). + Maintain relationships with college offices and NYC workforce training programs. + Conduct program information sessions and workshops for students, families, and community partners. Administrative & Additional Duties + Provide light administrative support, such as coordinating mailings and filing. + Participate in staff meetings, trainings, and special projects as assigned. Qualifications ✔ Education: Bachelor’s degree required (Social Work, Counseling, or related field preferred). ✔ Experience: + At least 2 years of experience working with young adults in a college setting. + Proven success in group facilitation (minimum 2 years). + Strong knowledge of college admissions and financial aid processes (FERPA, FAFSA, TAP). + Familiarity with NYC workforce training programs and their application processes. ✔ Skills & Competencies: + Strong organizational and time management abilities. + Proficiency in Salesforce or similar data management systems. + Excellent communication, networking, and negotiation skills. + Ability to collaborate with teams and high school-based staff. + Commitment to maintaining participant confidentiality. + Willingness to travel across multiple sites in Queens. Compensation & Benefits Queens Community House offers a competitive salary and a comprehensive benefits package, including: ✅ Medical, Dental, and Vision Insurance ✅ Life Insurance ✅ 403(b) Retirement Plan ✅ Paid Time Off – Up to 27 annual leave days (starting with 17), 12 sick days, and most federal holidays off ✅ Professional Development & Training Opportunities 🕒 Schedule: Monday – Friday, 9:00 AM – 5:00 PM (Occasional evenings/weekends for special events) How to Apply 📩 Submit your cover letter and resume to apply. Queens Community House is an Equal Opportunity Employer committed to diversity, equity, and inclusion. 🚫 Drug-Free Workplace. Join us and help empower students to achieve their post-secondary goals!