Job Description The Power Alerts Analyst (PAT) will enhance Walmarts associate digital experience by utilizing Walmart systems, tools, processes, and technology to ensure comprehensive coverage and response to Walmart store energy system alerts and escalations. The PAT will handle, triage, and manage alerts and inquiries related to Walmart store energy systems, ensuring timely and effective resolution. Duties/Responsibilities: - Handle, triage, and manage alerts and inquiries for Walmart store energy system-related issues. - Validate alerts, racks, and other systems when a store's power has been compromised, including the integration of additional Walmart refrigeration internal systems. - Coordinate services with Walmart store associates, third-party vendors, and escalated Walmart teams as needed, employing multiple contact channels as advised by Walmart policies. - Follow standardized procedures to effectively validate and resolve power alerts. - Provide feedback on existing alert logic and workflows; actively engage in the ongoing process of learning new alert types. - Identify and communicate data quality issues according to proper procedures. - Efficiently troubleshoot, communicate, and identify disturbances in Alert types. - Identify any escalations and ensure they are properly communicated to the designated parties. - Work with primary team, and key stakeholders to drive improvement of internal resources - Maintain flexibility, acknowledging the nature of alert monitoring and the need for frequent change and improvement. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - Interpersonal Skills: Ability to relate to and effectively communicate with a variety of constituents, including stakeholders in crisis. - Critical Thinking/Independent Thinking: Need them to have the ability to defer from the exact processes (think outside the box) depending on the situation. - Customer Service Oriented: Exhibits an attitude of service, making every effort to build positive relationships and experiences for agents, stakeholders, and vendors. Always demonstrates a welcoming attitude and sensitivity to the needs of others. - Problem Solver: Takes initiative, able to multi-task, make decisions and come up with solutions to ensure operations run smoothly, even when dealing with emotional topics. Comfortable in a flexible and virtual, team-oriented environment. - Data Analysis: Ability to gather and interpret data to support effective decision making. - Possesses strong organizational and communication skills; Able to support and champion new processes, leading by example. - Communication: Exceptional communication skills including verbal, written and presentation formats. Interacts with diverse groups of people with clear and concise presentation. -Positive Outlook: Projects a positive demeanor, regardless of changes in working conditions. Is dependable and trustworthy and displays a high level of integrity. - Proficient in Microsoft Office Suite software applications, including Word, Excel, and PowerPoint and a willingness to learn additional programs. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.