AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.


Key job responsibilities
Here is a 150-word summary of the key job responsibilities outlined above:

The primary objective is to ensure the reliable and efficient operation of the global fleet of AWS Rack Power products. This involves proactively detecting and identifying emerging issues through robust telemetry monitoring and advanced analytics. When problems arise, the role requires in-depth technical investigation, including hands-on lab testing and troubleshooting, to uncover the root causes. Maintaining high levels of internal customer satisfaction is crucial, which means providing fast and cost-effective resolutions to issues while upholding quality standards. Detailed failure analysis and root cause analysis of fleet data are essential to drive hardware and firmware improvements. The role also involves collaborating with cross-functional teams and external partners to redesign, modify, and validate updated product designs. Throughout these efforts, the focus is on enhancing the reliability and performance of the Rack Power products to support the mission-critical operations of the organization.

About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.