Responsibilities:
Greeting patients, answering phones and scheduling appointments
Collection of accurate patient demographics
Answers telephones in a prompt and courteous manner
Insurance verification
Referral processing
Will be responsible for charge entry and patient balance processing and the daily reconciliation of charges and payments
Displays concern and provides assistance or explains procedures as appropriate to callers or in face-to-face situations
Ensures that all contacts with patients, the public, physicians and other personnel are carried out in a friendly, courteous, helpful and considerate manner
Manage, copy, and review medical records to ensure accuracy
Coordinates the daily operations of the physician office, including the medical records process, patient and physician scheduling, overseeing the front desk, confirming appointments, and ordering office supplies
Qualifications
Education/Experience:
Include minimum education, technical training, and/or experience required to perform the job.
High School Diploma/GED
5 years of experience in a Physician Practice required
Completion of Medical Office Assistant program preferred
Healthcare management/administration certification preferred
EMR/EHR experience preferred, NextGen or Athena experience preferred
Proficiency in a windows environment with a working knowledge of Word, Outlook, and the Internet is required
Willingness to be flexible and adaptable in a complex, matrix environment
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Description
Summary:
The Medical Office Coordinator is responsible for greeting patients, answering phones and scheduling appointments. The collection of accurate patient demographics, insurance verification, referral processing, and various other areas of data entry. Coordinates the daily operations of the physician office, including the medical records process, patient and physician scheduling, overseeing the front desk, confirming appointments, and ordering office supplies. Will be responsible for charge entry and patient balance processing and the daily reconciliation of charges and payments.
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