Practice Leader – Employee Health & Benefits

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 10,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Account Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Practice Leader on the Employee Health & Benefits team, you’ll:

EH&B Practice LeadershipContribute to success by driving profitable growth, ensuring both agency and departmental goals are met.Promote interdepartmental and regional resource sharing where it adds value.Champion the MMA sales process by reinforcing Accelerate methodology.Drive innovation – continually seeking better ways to serve clients.Assess and communicate trends in lost, new and renewal business.Lead EH&B leadership team monthly calls.  Collaborate with leadership team to assess practice needs and set short and long-term priorities.Work closely with local EH&B Team Manager to develop project plans and achieve key deliverables; and ensures regular communication of progress to EH&B colleagues.Routinely visit office locations and participates in agency meetings as needed.Develop and implement strategies to achieve profitability objectives while maintaining operational effectiveness and efficiency and most importantly, maintaining commitment to excellent client service.Ensure that all EH&B colleagues understand the scope of resources available and is able to assist with implementation.Demonstrate uncompromising commitment to the Greater Good.Drive divisional activity to attract, develop, and retain the industry’s best talent.Participate in strategic planning initiatives to formulate credible, effective, long-range strategies.Support annual budgets that reflect growth goals and business conditions and support strategic initiatives.Support MMA’s efforts in striving to be a top workplace.Champion corporate initiatives: supports executive leadership with corporate deliverables including business forecasts, budgets, financial reviews, reporting as needed.

Manage Departmental OperationsDevelop strategies, efficiencies/best practices and action plans and budgets for department in alignment with organizational objectives.Regularly review current products, processes, services and procedures to create an environment emphasizing continual improvement.Attend meetings in support of local/regional/national initiatives as needed.Foster knowledge sharing among employees to address issues surrounding workflow, markets, products, legislative issues and best practices.Act as liaison between other teams and departments/offices to promote strong communication and problem solving as situations arise. Stay informed regarding technical knowledge, market trends, company information and other operating techniques and pass along information as necessary.Maintain relationships with insurance carriers and administrative partners and coordinate efforts on agency contracts.Execute department-related initiatives.

Maintain Relationships With Insurance Carriers/VendorsParticipate in annual partner carrier planning sessions.Represent agency on company councils and advisory groups.Notify SVP of Operations of any company known to be in financial trouble so that we can notify policyholders of the company’s status if necessary.Keep team informed of carrier personnel changes.Maintain long-term, high quality relationships with carriers and vendors, monitoring business placed in order to leverage programs that enhance the level of service and support provided to clients;Identify and communicate emerging industry trends, issues, and market intelligence to Producers, clients, team members and leadership;Partner with internal leaders on maintaining, reviewing and negotiating carrier contracts;Work closely with corporate, regional, and local resources to set strategies for maintenance of existing relationships as well as the development of new carrier and vendor relationships; andServe as conduit for key business issues; support field sales and operations to facilitate resolution of carrier specific-issues affecting our clients;Facilitate carrier support/sponsorship of and participation in key MMA initiatives such as Circle of Champions and MMA University.

Performance Outcomes

Effectiveness of plans with Partner Carriers.Overall feedback from carrier personnel on performance.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

Bachelor’s degree or equivalent work experience required as is a working knowledge of employee benefit plans with 7-8 years of industry experience and 3 years of management/leadership experience. managing, implementing and renewing small and large group health & welfare plans including medical, dental, ancillary,FSA and COBRA plans.Working knowledge of HIPAA, ERISA, COBRA and other state and federal employee benefit regulations.Comprehensive understanding of the key challenges in employee benefit plans and current health care trends.Ability to coordinate multiple projects while ensuring timely and accurate client deliverables, with effective problem solving and resolution skills.Thorough command of employee health and benefits marketplace; demonstrated ability to lead application of technology solutions.Demonstrated ability to partner effectively with insurance carriers.Proven ability to interact with senior executives, to develop and gain support of a vision, and to operate effectively under pressure.Proven ability to manage multiple projects/initiatives and offer a strategic view point to holistically ensure that MMA UMW goals/objectives are achieved.Strong relationship builder, listener and partner to the business. Proficient in the use of MS Office software.State Life/Health insurance license required.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.  

Some benefits included in this role are:

Generous time off, including personal and volunteeringTuition reimbursement and professional development opportunitiesHybrid workCharitable contribution match programsStock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick:

https://www.instagram.com/lifeatmma/https://www.facebook.com/LifeatMMAhttps://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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