At Montefiore and Shadyside Hospitals, we are committed to providing high-quality, compassionate care to our diverse patient population. As part of the Benedum Geriatrics Center, you will play a vital role in improving the lives of older adults, contributing to innovative care solutions, and leading a team dedicated to excellence in geriatric care. We are seeking an experienced and dynamic Practice Manager to oversee the day-to-day operations of two Geriatric Medicine clinics located in the Shadyside Professional Office Building and the Benedum Geriatrics Center. This full-time position offers a unique opportunity to make a significant impact in delivering compassionate, patient-centered care to older adults. About the Position: As the Practice Manager, you will be responsible for directing, supervising, and coordinating the staff and operations across physician offices and clinic sites, ensuring the delivery of high-quality, cost-effective care. You will manage both clinical and administrative functions, including overseeing rooming and front office staff, scheduling, and supporting financial reporting efforts. This role is key to fostering a collaborative and efficient environment, working closely with various teams to ensure exceptional patient experiences while maintaining operational excellence. **Responsibilities:** + Manages daily operations at physician offices and clinic sites and coordinates work activities. + Manages schedules and call-offs. + Ensures office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care. + Manages all functions of the financial and patient management system at physician offices. + Ensures compliance with all system-wide/departmental policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health, etc.). + Integration of new physicians into CMI practices. + Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable. + Works with senior management to prepare budgets and ensures operations are aligned with organizational objectives and meets performance and budget objectives. + Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable. + Recruits, hires, train, and supervises assigned personnel in satellite facilities, including responsibility for performance evaluations, merit increases, promotions, and disciplinary actions of staff. + Identifies and resolves work problems to ensure quality patient service. + Communicates effectively with senior management and physicians providing regular updates on operations. + Bachelor's degree + 3 years of management experience w/ 1 year healthcare experience OR associate's degree + 3 years healthcare experience and 3 years of management experience OR high school diploma + 5 years healthcare experience and 5 years of management experience. **Licensure, Certifications, and Clearances:** **UPMC is an Equal Opportunity Employer/Disability/Veteran**