Position Highlights:

Position: Practice Manager III, GIHourly Pay Range: $41.00- $65.94. The hourly pay rate offered is determined by a candidate’s expertise and years of experience, among other factors.Location: Arlington Heights, ILFull Time/Part time: Full time, 40 hours/weekHours: Monday-Friday, 8am-4:30pmRequired Travel: Yes, to other sites

What you will do:

Oversees the daily operations of the assigned site(s) including the management of reception functions- scheduling patient appointments, facilitating the referral process, insurance verification, medical records administration and compliance with all billing protocols. Oversight of all clinical staff related activities in conjunction with Clinical Supervisor ( if applicable) and Physicians. Determines staffing levels based on patient care needs, patient flow, procedures scheduled, staff skills mix, clinic needs, customer satisfaction and productivity benchmarks.  Develops a staffing schedule for provision of care within the budget established for the practice.Develops and demonstrates expertise with the EMR system. In conjunction with the Physicians develops and optimizes physician templates for appropriate patient scheduling. Coordinates effective use of the building and rooms for maximum patient throughput. Monitors and manages telephone systems and staff response times. Completes monthly operational dashboard for identification and execution of operational improvements. Supports and executes policies and procedures.Establishes strong leadership and credibility at the site(s) by modeling behaviors that demonstrate service excellence to build a partnership between staff, physicians, patients and their families and ancillary NCH departments.  Facilitates cooperative working relations ship between site staff, Physicians, all other Medical Group and ancillary Northwest Community Healthcare departments.  Collaborates with the Director, Physicians and site staff, using open dialogue to identify and resolve customer service issues and complaints through the use of appropriate communication techniques. Responsible for optimizing staff roles and productivity to meet all site performance expectations and patient experience goals.Oversees management of the site(s) financial and capital budget administration. Assists in the development of the annual site(s) budget. Evaluates, specifies and recommends equipment for the site(s). Manages site’s ongoing financial performance, reviews financial reports, identifies variances and analyzes trends, and formulates corrective action plans in collaboration with the Director, Physicians and staff to optimize site success. Works with Revenue Cycle and the billing office through workflows to maximize billing turnaround and accuracy. Routes billing questions to the appropriate department and handles patients concerns utilizing established workflows. Provides assistance and direction to staff on managed care program requirementsInvolved with NCH MG new hire processes. Interviews, hires, orients, provide ongoing education, coaching and discipline when necessary for subordinate team members. Relays performance expectations for all staff and regularly evaluates the performance of the team in accordance with NCH performance management system. Collaborates with Clinical Supervisor ( if applicable), physicians and leadership to develop accurate performance measures.

What you will need:

The level of knowledge normally obtained through the completion of a Bachelor’s degree in a business-related or health administration field.  Bachelor’s degree in business or healthcare administration strongly preferred.Minimum of 3 years recent experience required working in a physician’s office, or healthcare /managed care related operations or similar environment, with an emphasis on operational oversight of registration processes, reimbursement and customer service preferably at a management level.Proficiency using a personal computer to create and manage documents, reports and presentations in Microsoft Word, Excel, and Power point is required. 

Benefits:

Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational  performance. (For AIP eligible positions)Premium pay for eligible employeesCareer Pathways to Promote Professional Growth and DevelopmentVarious Medical, Dental, Pet and Vision optionsTuition ReimbursementFree ParkingWellness Program Savings PlanHealth Savings Account OptionsRetirement Options with Company MatchPaid Time Off and Holiday PayCommunity Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.  

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. 

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.