**Company** Penn Medicine Home Health **Summary** **POSITION SUMMARY:** Responsible for the overall coordination of practice functions, including personnel management and business operations, working closely with physicians, administration and system representatives. HOURS: M-F daytime shift, 40 hours/week **ESSENTIAL FUNCTIONS:** Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties: + Maintain a comprehensive understanding of practice operations including: scheduling; registration; authorization/referral and billing/coding functions. + Ensure smooth daily operation of the practice; appropriately troubleshoot problems and proactively identify issues and develop recommendations for resolving issues. + Ensure adequate staffing and inventory of supplies; complete expenditure requisitions for office purchases. + In conjunction with the providers and administrators, develop departmental goals and objectives. + Establish and implement policies and procedures for improvement in office operations that align with practice standards. + Involve appropriate parties in practice analysis and decision-making; proactively identify potential effects or impact of decisions and develop contingency plans as needed. + Independently identify needs for structural and other significant changes within the practice; compile data to support needs and develop recommendations for review with providers and administrators; upon approval, prepare implementation plans and coordinate/facilitate all implementation activities; monitor changes and make adjustments as necessary; evaluate and report impact of changes. + Coordinate and actively participate in marketing of the practice, physician recruitment and new program development/expansion; develop business plan and financial pro-formas to support program expansion; coordinate all related activities as directed by responsible leadership. + Coordinate new physician practice development including licensing, credentialing, logistical and administrative requirements and orientation. + Support and implement Medical Group and system initiatives. + Interview, select and orient practice staff. + Develop and ensure compliance with competencies and standards of performance. + Ensure optimal staffing to perform practice operations. + With guidance from providers and administrators, develop standards of performance, monitor performance and address performance issues, according to Physician Services/LGMG/LG Health policies and procedures. + Encourage and support staff development. + Clearly communicate with all staff seek input and feedback from staff on practice needs and operational changes within the practice; include staff in decision-making, where appropriate. + Model every time behaviors and set expectations for practice staff. + Conduct annual performance evaluations and create action plans based on annual employee opinion survey. + Interview and select staff who will most likely succeed. + With assistance from administration, develop annual operating budget for practice. + Understand and implement revenue cycle process and workflows at the practice level. + Analyze monthly income and expense reports, quarterly Physician Compensation Model; identify major trends and explain variability; prepare budget variance reports and develop action plans, as appropriate. + Manage office expenses and review monthly accounting reports for accuracy; identify potential savings for the practice. + Review practice operations, activity and financial reports with physicians. + Facilitate provision of high quality clinical care + Assure compliance with regulatory agencies + Participate in quality improvement initiatives to improve clinical outcomes. + Monitor patient satisfaction and develop action plans as appropriate. + Responsible for the retention of successful employees **SECONDARY FUNCTIONS:** **The following duties are considered secondary to the primary duties listed above:** + Other duties as assigned. + Perform responsibilities of and/or provide coverage for assigned staff. + Develop and maintain procedure manuals. + Perform other duties as assigned. **JOB REQUIREMENTS** **MINIMUM REQUIRED QUALIFICATIONS:** + Bachelor's Degree in related field or 5+ years of relevant experience with the completion of Bachelor's Degree within three years of Practice Manger position start date. Current Practice Managers hired prior to 7/1/2021 are grandfathered and must have a minimum of a high school diploma. + Two (2) years of prior customer service experience. **PREFERRED QUALIFICATIONS:** + Four (4) years of supervisory experience preferably in practice management. + Prior healthcare experience. **COGNITIVE REQUIREMENTS** **ATTENTION/CONCENTRATION –** The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others: + The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time. **NEW LEARNING AND MEMORY –** The following level of ability is essential for the jobholder to learn and retain material: + A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible. **PROBLEM SOLVING, REASONING AND CREATIVE THINKING –** The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought: + The position required much autonomy of thought and problem solving. The individual must be able to apply principles of logical or scientific thinking to define problems. The individual must be able to think abstractly, which is manifested in the ability to form concepts, use categories, generalize from single instances, apply procedural rules and general principles, and be aware of subtle or intrinsic aspects of a problem. The development of hypothesis and potential solutions to problems involves careful interpretation, analysis and diagnosis. The individual must be able to collect data, establish facts, and draw valid conclusions. The individual must be able to think creatively with a degree of inventiveness, experimentation and intuition. They must be able to deal with a variety of concrete and abstract variables. **APTITUDES:** The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act: **Leadership, control and planning:** Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions. **Performing under stressful conditions:** Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job. **Variety and change:** Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations. **Communication:** Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information. **Interpersonal relations:** Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others. **EQUIPMENT USAGE REQUIREMENTS** **Equipment/Tools:** Computer, Phone, Copier, Printer, Fax, Office Supplies **Software:** Microsoft Office Products, Medic Vision, LHA Mainframe **PHYSICAL REQUIREMENTS** **Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%** **Body Position/Movement** **:** + Sit: frequently + Stand: Occasionally + Walk: Frequently + Bend: Occasionally + Push: Rarely + Pull: Rarely + Kneel/Squat: Rarely + Reach: Occasionally + Twist: Rarely + Balance: Rarely + Climb: Occasionally **Lifting:** Degree of physical exertion is **Moderate** , exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. **Sensory Abilities specifically required:** + Vision + Hearing **PHYSICAL ENVIRONMENT** **WORKING CONDITIONS:** Exposure to hazardous conditions/ materials is negligible. **Benefits At A Glance:** + Medical, Dental, Vision and on-site Pharmacy plans to meet individual and family needs + 100% Tuition Assistance at Pennsylvania College of Health Sciences (role dependent) + Flexible Spending and Health Savings Accounts (FSA & HSA) to further reduce taxable income and empower your healthcare choices + Retirement Plan savings (403b) with employer match and annual employer contribution + Employer paid Short & Long Term Disability and Life Insurance + Employee Assistance Program (EAP) and other Wellness incentives **Disclaimer** PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means. PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare). We are an Accredited Trauma Center-Level I through the Pennsylvania Trauma Systems Foundation with 805 Licensed beds. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system. Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region.