SUMMARY: Oversee operational and financial management of ambulatory clinical site(s). Responsible for optimizing practice efficiencies and the front-end of revenue cycle, productivity of site(s) and practice development/marketing. Helps to develop and enforce all Brown Medicine policies. PRINCIPAL DUTIES AND RESPONSIBILITIES: Core Values Consistently demonstrates leadership in the Brown Medicine core values of patient care priority, dignity, collaboration, integrity and quality. Actively supports the Brown Medicine mission to deliver compassionate, high-quality patient care, research excellence and outstanding physician education. Is responsible for knowing and acting in accordance with the Brown Medicine Compliance Program and Code of Conduct. + Patient care priority - Provides a patient-friendly atmosphere, put patients first, follows through. + Dignity - Is attentive to individuals and group sensitivities, listens with compassion, and shows understanding. + Collaboration - Believes in and promotes teamwork, suggest solutions and solve, share and communicate openly. + Integrity - Is professional at all times, protects patient information, and demonstrates sincerity and openness. + Quality – Is fresh, creative, adaptive, consistent with what works, and delivers beyond expectations. Customer Service Consistently practices, trains, and demonstrates leadership in Brown Medicine’s Customer Service Standards. + Collects and listens to customers’ information to develop an understanding of what they need now and in the future. + Urges others to adopt and live by customer service mentality. + Considers the impact of each decision on customers/stakeholders. + Trains/maintains the attentiveness of site staff to patients. Communication + Communicates effectively in all settings, identifying, addressing, and resolving conflicts. + Maintains open channels of communication with staff, colleagues, and supervisor(s). + Produces and presents written and oral communications that are clear, well organized, and logical. + Conducts staff meetings routinely and provides written follow up communication and clarification. Human Resources + Organizes and delegates work in a clear, timely and efficient manner providing sufficient support, coaching and feedback to encourage employee success. + Promotes high standards of performance through building and capitalizing on individual and team strengths, implementing effective, ongoing employee evaluation and development strategies, and publicly acknowledging achievements. + Actively recruits, hires, and promotes qualified candidates without regard to race, color, gender identity or expression, age, sexual orientation, veteran status, disability status, national origin, or religion. + Communicates with individuals and teams to identify and address concerns. + Educates staff to organizational changes and leads them to recognition and acceptance of those changes. + Sets expectations and gives frequent feedback on staff performance. Operations + Implements and upholds Brown Medicine policies and procedures. + Manage all site activities, maximizing patient flow and patient satisfaction. + Maintain office in regulatory compliance for HIPAA and OSHA, including ensuring all staff has current CPR certification and annual TB testing. + Maximize utilization of space at the site. + Oversees scheduling functions, patient reminders, and provider templates. + Maintains or oversees drug sample log and security. + Maintains physicians’ schedules for inpatient service coverage (i.e. IMIS). + Minimizes no shows. + Oversees the proper maintenance of medical records. + Prepares business plans for future development, along with budgets, financial projections, timelines, etc. + Promotes growth of the practice with new sites, satellite offices. + Assures prompt telephone access (three-ring policy) and professional handling of all calls. + May perform medical assistant/secretary duties if needed. Finance + Oversee charge entry at site, maximizing accuracy and minimizing charge lag. + Maintain medical and office inventory in a timely and cost-effective manner. Solicit appropriate approvals from Clinical Practice Administrator (anything over $500). + Ensure co-pays collection is at 95% or better. + Works to consolidate costs by implementing system and process-oriented workflow. BASIC KNOWLEDGE: + Bachelor’s degree or equivalent experience. + Strong management and operational skills. + Ability to establish and maintain effective, professional working relationships with subordinates, patients, physicians, supervisor, and peers. + Strong interpersonal/communication skills to deal with a variety of internal and external customers across all levels of the organization. + Must have knowledge of medical practice operations. + Ability to operate a variety of office and medical equipment. + Knowledge of examination, diagnostic and/or treatment procedures as dictated by specialty area. + Knowledge of HIPAA and OSHA regulations. + Medical Terminology required. + Excellent computer skills – Word, Excel, scheduling, and billing software, etc. EXPERIENCE: Minimum of three to five years’ supervisory experience in a health care environment. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Conditions common to a clinical practice environment including potential exposure to communicable diseases, medicinal preparations, and hazardous materials. Involves frequent contact with patients. Work may be stressful at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. INDEPENDENT ACTION: Incumbent functions independently within the guidelines established by the policies and procedures of organization. SUPERVISORY RESPONSIBILITY: Supervisory responsibility for non-exempt, site personnel. Recruits, hires and promotes according to Brown Medicine’s Affirmative Action and Equal Employment Opportunity policies. EOE/F/M/Vet/Disabled Employees are required to be vaccinated against COVID as a condition of employment, subject to accommodation for medical exemptions.