Job Description: PRACTICE MANAGER Indianapolis, Indiana The Practice Manager will provide administrative oversight for designed provider clinics within a defined region, to fully support medical provider and enhance productivity from day to day. This position will assure clinic workflows support the best possible patient experience and support providers to deliver the best possible care. What you will get to do: + Assist in developing procedures and programs to include protocols, policies, and best practices. + Actively monitor patient access times for clinics within region assigned and identify any barriers or opportunities to maximize schedules and improve patient experience. + Act as the administrative point of contact for medical education programs for medical students and residents at regional clinics. + Implement and evaluate operational criteria for clinical programs for providers to improve efficiency and ensure quality of care consistent with system directives. + Collaborate with department leadership to ensure timely and accurate delivery of training programs and integration processes for new medical providers. + Manage scheduling and management of space and work assignments for medical staff. + Prepare productivity reports for individual providers and distribute to department leaders, as requested. + Collaborate with leadership team to monitor performance of medical staff. + Evaluate and analyze performance measurement data, and propose improvements for safe, efficient, effective, equitable and timely patient care. + Collaborate with medical staff and department leaders to identify knowledge gaps and opportunities to enhance employee performance through additional training. + Additionally, provide guidance, leadership, and support to clinical staff to assist in the achievement of department goals. + Respond to client complaints and work with other departments, as needed, to develop a plan for best possible patient outcome and resolution. + Act as the administrative point of contact for medical providers. Qualifications: + Prior experience working in a medical clinic (required) + Bachelor’s degree in healthcare (preferred) Great pay, great schedule, great benefits, and an amazing culture of inclusiveness and positivity. Brightli's dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in all of our content and across all of our agency. Diversity is more than a commitment at Brightli—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different. Position Perks & Benefits: Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace. We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors. Adult & Child Health is a Smoke and Tobacco Free Workplace.